Summary
Overview
Work History
Education
Skills
Certification
Employment References
Timeline
Generic

Monica Allen

Burpengary

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Agriculture industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Assistant/Customer Service Representative

Irribiz
05.2022 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Liaising with suppliers.
  • Creating invoice, purchase orders

Sales Assistant

Clayton Engineering
01.2017 - 05.2022
  • Sending and receiving emails for product enquiries/orders.
  • Receiving phone calls about customers problems and resolving customer enquiries. Taking over the phone orders.
  • Servicing and repair products.
  • Invoicing customer orders
  • Maintaining stock levels of spare parts, organizing stock locations in warehouse
  • Dispatching goods off invoices.
  • Loading unloading trucks
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Prepared and deliver customer sales quotes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Sales Assistant

Health Management Group
09.2012 - 12.2016
  • Servicing products
  • Dispatch
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Education

Cert III Business - Business Administration And Management

Traineeship
QLD
09.2013

High School Diploma -

Narangba Valley State High School
Narangba, QLD
11.2011

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Inbound and Outbound Calling/Emails
  • Time Management
  • Customer Service and Assistance
  • Teamwork

Certification

First Aid/CPR certificate

Forklift License


Employment References

Chris O'Shea

National Branch Manager (Irribiz)

0480 253 349


Kylie Collie

Accounts (Clayton Engineering)

0412 972 165


Greg Thomas 

Branch Manager (Irribiz)

0420 981 538

Timeline

Sales Assistant/Customer Service Representative

Irribiz
05.2022 - Current

Sales Assistant

Clayton Engineering
01.2017 - 05.2022

Sales Assistant

Health Management Group
09.2012 - 12.2016

Cert III Business - Business Administration And Management

Traineeship

High School Diploma -

Narangba Valley State High School

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Monica Allen