Monica Anton
Schofields,NSW
Summary
A Senior Technical Writer and Project Coordinator with over 8 years of experience in technical documentation and project coordination. Work includes transport, infrastructure, and government services sectors such as TfNSW, Sydney Trains, Sydney Metro Northwest, WestConnex M8, and UGL Regional Linx. Proficient in stakeholder engagement, agile collaboration, ISO 9001 compliance, and creating documentation to support project delivery.
Overview
7
7
years of professional experience
Work History
Project Coordinator
ABB Australia
02.2025 - Current
- Led coordination of multiple projects , ensuring timely delivery, adherence to budgets, and high levels of stakeholder satisfaction. Utilized project management tools such as ProCore, Loris, Salesforce, and Objective to streamline workflows and track progress.
- Managed comprehensive project documentation , overseeing the creation, revision, and archiving of technical documents. Ensured all documentation met organizational standards and was easily accessible to relevant stakeholders.
- Ensured compliance with Health, Safety, Security, and Environment (HSSE) standards , facilitating risk management processes and implementing corrective actions to mitigate potential issues.
- Built and maintained strong partnerships across departments and with external stakeholders, fostering effective communication and collaboration to achieve project objectives.
- Applied in-depth knowledge of relevant legislation and critical thinking skills to address complex business needs, ensuring solutions were compliant and aligned with organizational goals.
- Mentored junior staff members , providing guidance and support to enhance their professional development. Coordinated cross-functional teams to ensure smooth project execution and the achievement of key milestones
Senior Technical Writer
NSW Department of Customer Service
11.2023 - 05.2024
- Developed comprehensive end-to-end API documentation for the NSW Point V3 platform, an initiative by Spatial Services to enhance address validation and geospatial data services for NSW Government agencies. This documentation served as a technical reference guide for implementing NSW Point services
- Collaborated within agile development teams , utilizing tools like Confluence and JIRA to facilitate content collaboration, track progress, and ensure alignment with project timelines and objectives.
- Authored detailed RESTful API specifications using industry-standard tools such as Postman, Stoplight, and Swagger (OpenAPI), providing clear guidance on API functionalities, request/response structures, and best practices for implementation.
- Implemented robust version control and publication processes , ensuring that documentation updates were synchronized with DevOps cycles and accurately reflected the latest API developments.
- Created user-centric guides and knowledge base articles , translating complex technical information into accessible content for diverse audiences, thereby enhancing the usability and adoption of NSW Point services.
- Ensured compliance with legal and regulatory standards , including proper attribution in API responses and adherence to terms of use, as outlined in the NSW Point V3 documentation .
Senior Technical Writer
Transport for NSW
07.2022 - 11.2023
- Developed a comprehensive documentation suite for the Electronic Ticketing System (ETS), encompassing user manuals, technical specifications, and process guides to support system implementation and user adoption.
- Managed SharePoint document libraries , ensuring robust version control, traceability, and accessibility. This included implementing metadata tagging and structured folder hierarchies to facilitate efficient document retrieval and compliance with ISO 9001 standards.
- Collaborated with Subject Matter Experts (SMEs) and engagement teams to gather detailed information, ensuring that all documentation accurately reflected system functionalities and supported business readiness initiatives.
- Ensured ISO 9001 documentation compliance by adhering to standardized templates, maintaining document control procedures, and participating in regular audits to uphold quality management system requirements .
- Maintained high-quality outputs through rigorous editing and review processes, ensuring clarity, consistency, and alignment with organizational standards and user needs.
Technical Writer
Sydney Trains
04.2022 - 07.2022
- Authored and revised standards, procedures, and work instructions for compliance with rail safety and quality systems.
- Published documentation on internal portals and ensured accessibility and version integrity.
- Facilitated SME reviews and supported change integration into business operations.
Project Engineer / Engineering Technical Writer
UGL Limited
06.2021 - 04.2022
- Edited and standardized engineering documentation.
- Developed training manuals and assessments for operational staff.
- Managed documentation registers and aligned with project protocols.
Technical & Tender Writer (Contractor)
Engineering Business Pty Ltd
04.2021 - 05.2021
- Authored comprehensive technical documents and strategic plans for tender submissions, ensuring alignment with client requirements and industry standards.
- Developed and maintained reusable templates and content libraries , streamlining the tender preparation process and enhancing consistency across submissions.
- Collaborated with cross-functional teams , including subject matter experts and project managers, to gather pertinent information and ensure the accuracy and relevance of content.
- Managed the end-to-end tender documentation process , from initial drafting to final submission, adhering to strict deadlines and compliance requirements.
- Conducted thorough reviews and edits of technical content to ensure clarity, coherence, and persuasiveness, contributing to a high success rate in winning bids.
Project Engineer / Technical Writer
CPB Contractors
05.2019 - 04.2021
- Supported the Mechanical & Electrical (M&E) completions team by preparing, reviewing, and coordinating technical documentation to ensure alignment with project milestones and compliance standards.
- Authored asset management strategies and contributed to the development of lifecycle documentation, ensuring traceability and readiness for handover.
- Tracked and maintained completion packs , integrating data from multiple disciplines to support final commissioning and client submission.
- Delivered technical training sessions to internal teams, enhancing understanding of documentation processes, system usage, and handover requirements.
- Managed and maintained document archives in accordance with project governance, ensuring version control, accessibility, and audit readiness.
Engineering Technical Writer
UGL Limited
08.2018 - 03.2019
- Developed comprehensive engineering reports and training materials for technical and non-technical audiences, ensuring clarity, accuracy, and alignment with organizational standards.
- Identified technical documentation gaps through stakeholder consultation and subject matter expert (SME) interviews, ensuring all content met compliance, quality assurance, and regulatory frameworks.
- Collaborated cross-functionally with engineering, project, and assurance teams to translate complex technical concepts into user-friendly documentation, including manuals, procedures, and knowledge base articles.
- Applied structured authoring, version control, and content management best practices to maintain consistency and traceability across documents.
Volunteer Technical Writer
Do What You Can Ltd
03.2018 - 07.2018
- Led content strategy development and trained new writers in technical writing and soft skills.
- Coordinated with SEO teams to create engaging and accessible content.
Education
Master's - Electrical and Electronics Engineering
Anna University
Chennai01.2015
Skills
- Documentation & Tools: Adobe Captivate, Markdown, Microsoft Word, Confluence, SharePoint, Objective
- Design & Visuals: Photoshop, Illustrator, Visio
- Project Management: JIRA, Aconex, MS Project, Primavera P6
- Tech & Systems: API development, Office 365, Salesforce, Virtualization
- Operations: Specification detailing, performance monitoring, procurement, compliance, budgeting
- Project Support: Planning & execution, program reviews, technical support, recordkeeping
Timeline
Project Coordinator
ABB Australia
02.2025 - Current
Senior Technical Writer
NSW Department of Customer Service
11.2023 - 05.2024
Senior Technical Writer
Transport for NSW
07.2022 - 11.2023
Technical Writer
Sydney Trains
04.2022 - 07.2022
Project Engineer / Engineering Technical Writer
UGL Limited
06.2021 - 04.2022
Technical & Tender Writer (Contractor)
Engineering Business Pty Ltd
04.2021 - 05.2021
Project Engineer / Technical Writer
CPB Contractors
05.2019 - 04.2021
Engineering Technical Writer
UGL Limited
08.2018 - 03.2019
Volunteer Technical Writer
Do What You Can Ltd
03.2018 - 07.2018
Master's - Electrical and Electronics Engineering
Anna University
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