Monica Augustine
Brisbane
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in direct disability support.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
CPL - Choice, Passion, Life
2021.10 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
Customer Service Representative
Bunnings Warehouse
2017.09 - 2023.03
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Disability Support Worker
Keylinks Communities
2021.06 - 2021.10
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Kept accurate records for client files and handled related paperwork.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, and toileting patients.
Sales Consultant Representative
Telstra Store
2019.11 - 2020.04
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Cashier
McDonald’s
2015.04 - 2017.01
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
- Used POS system to enter orders, process payments and issue receipts.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
Education
High School Diploma -
Redbank Plains State High School
Redbank Plains, QLDSkills
- Mobility Support
- Conflict Resolution
- Supporting Daily Living Needs
- Housekeeping Skills
- Computer Skills
- Behaviour Support Plans
- Improving Wellbeing
References
Shelly Maxwell
Lifestyle and Gardens Sales & Service Coordinator
email:SpringfieldCentralLGC@bunnings.com.au
p: 07 3436 7500
Aly Siulepa
Household Facilator
email: aly.siulepa@cpl.org.au
p: 07 3327 2004
Languages
English
Native or Bilingual
Timeline
Disability Support Worker
CPL - Choice, Passion, Life
2021.10 - Current
Disability Support Worker
Keylinks Communities
2021.06 - 2021.10
Sales Consultant Representative
Telstra Store
2019.11 - 2020.04
Customer Service Representative
Bunnings Warehouse
2017.09 - 2023.03
Cashier
McDonald’s
2015.04 - 2017.01
High School Diploma -
Redbank Plains State High School
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