Monica Behal
Waitara,Australia
Summary
Highly organized and detail-oriented individual with exceptional planning, organization, and troubleshooting skills. Excellent communication and interpersonal abilities, making me an effective team player. Proficient in computer usage and dedicated to providing outstanding customer service. Quick learner who easily adapts to changing environments and excels at managing time efficiently under pressure. Known for excellent administration skills and a can-do attitude.
Overview
21
21
years of professional experience
Work History
Administration Assistant
Department of Communities and Justice
08.2017 - Current
- Currently designing a project on SharePoint intranet for effective service delivery
- Complete project on designing and maintaining leave register
- Welcome visitors and direct them to the relevant office/personnel
- Carry out clerical duties such as answer phone calls
- Write emails, documents, correspondence, memos, and PowerPoint presentations
- Organize and manage appointments, meetings, and the meeting rooms’ schedule
- OIMS work - Order and request of allocations, suspense, discharge
- Prepare fleet summary sheet
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintain accounts and purchasing
- Organize office maintenance and repairs
- Provide positive customer service to offenders, stakeholders and community members who have contact with the Drug Court
- Be a welcoming first point of contact
- Work on a project to improve existing processes and procedures
- Take on projects as required while managing and completing all normal day-to-day operations to a high standard
- Actively participate and contribute in wellbeing initiatives with a strong commitment to a happy and healthy workplace
- Commit to continuously develop my skills and knowledge
- Willing to readily adapt to change
- Display proficiency in Excel for the updating and maintaining of participant data in a proficient and timely manner
- Action subpoenas, GIPA and other legal requests
- Thoroughly understand the Drug Court Program so I am confident to educate others and explain the Drug Court processes and procedures to internal and external stakeholders, including participants
- The day-to-day activities of an Administrative Assistant include:
- Record Management - Office administration, such as phone lists, suburb lists, staff lists, and scanning documents
- Depositions
- Management of generic email accounts
- Drug wipe record management
- Joined Up Justice intake
- Registration of orders (those not included in Joined Up Justice)
- Review of order management/administrative reports (e.g
- Allocation Pending)
- File management
- Subpoenas – file copy & preparation
- Allocation Pending
- Flex Sheets reconciliation/monthly sign off
- EDRMS maintenance and creation of containers/files
- OIMS functions to update orders/requests/other data
- Customer service - Managing the reception desk/front counter enquiries
- Customer service and telephone enquiries
- Liaison with Community Corrections Officers on home visits
- Providing service to and liaising with courts
- Office Management - Annual fixed asset stocktake
- Quarterly licence checks
- Vehicle running sheets monthly checks/reconciliation
- Vehicle maintenance and repairs
- Organise vehicle maintenance & services
- Smart pool management, if used
- Meeting minutes as requested
- Leave management – ensuring e-leave forms are submitted/leave register is updated
- Updating leave planner for office
- Maintenance of office/repairs
- Petty cash (manual or pcard)
- Video conferencing bookings
- Ordering (through the procurement/Mincom/Ellipse/NSW buy systems)
- Receipting
- Management of local PO Box / Mail / TOLL Unpacking of orders
- Providing monthly reports as requested
Administration Assistant
Department of Family & Community Services
03.2014 - 08.2017
- Company Overview: Ageing, Disability and Home Care
- Maintain accurate and detailed calendars for the booking of office resources
- Organize internal and external meetings, including notifying attendees, reserve conference rooms, scheduling/rescheduling meetings to optimize time, coordinating regular and ad-hoc meetings throughout the year for small and large groups, ensuring all meeting materials are distributed in a timely fashion, confirming audio and video capabilities, make catering arrangements and set up of equipment’s
- Communicate schedule of meetings and other events to participants if requested
- Receive and distribute incoming mail, review and evaluate mail to identify those items requiring priority attention
- Complete and submit expense reports in a timely manner by maintaining database of invoices received
- Independently respond to letters and general correspondence of a routine nature
- Screen telephone and written communications to the Managers and provide assistance using independent judgment to determine those requiring priority attention
- Prioritize and carry out complex administrative duties and/or projects as required
- Liaison with the other departments and external suppliers
- Organise paper and electronic files and disseminate information by using the telephone, mail services
- Maintain Flex sheet database accurately for team and manage roster related paperwork
- Manage the maintenance and repair of office equipment to ensure upkeep of office
- I also negotiated with vendors, maintain and examine leased equipment, purchase supplies, manage areas such as the stationary storeroom and the corporate library and retrieve data from various resources
- Maintain the petty cash of the department and post office runs
- Make copies, scan and distribute performance and other reports as requested
- Assist with audit and month end/year end preparations (copies, filing, and reorganizing, obtaining information from other teams)
- Process Accounts Payable transactions
- Including sending of invoices after authorization to accounts
- Research new administrative process and initiatives and make recommendations to implement
- Take initiative to streamline administrative processes
- Fleet odometer reading for office – ensure information entered in vehicle running sheets is accurate and calculate figures to ensure they are correctly added up
- Ageing, Disability and Home Care
Administrative Support Officer
North Sydney and Central Coast Health Services
09.2007 - 11.2012
- Provide a full range of administrative support and Executive support services to InforMH
- Ensure payroll adjustments in Pro Act for the InforMH team ensuring that roster adjustments are timely
- Assisting in the preparation of presentations and conferences
- Setting up of conference room with laptops, teleconference, and video conferencing equipment’s
- Ordering of the catering for the conferences
- Maintaining Infor MH’s Record management systems including filing
- Maintain Inform financial record systems including petty cash, payment of invoices and following up on unpaid invoices
- Organise the maintenance and repair of office equipment including IT service requests
- Maintain Infor MH’s stationary, office supplies, furniture, computer software and maintenance requests
- Accept/decline booking for use of Inform resources including meeting room, shared computers, data projectors, motor vehicle and keys
- Dealing with all briefs and putting it in to the TRIM and keeping a follow up on it
North Sydney and Central Coast Health Services
07.2007 - 09.2007
- Company Overview: recruitment unit
- Place advertisements for all vacancies submitted promptly and efficiently in accordance with the NSCCAHS recruitment policy and procedures
- Verify all proofs to ensure the accuracy of the advertisements
- Update health jobs with new vacancies weekly
- Prepare and send applications and recruitment packages to the convenors after closing date
- Conduct criminal record checks, check outcomes and notify managers accordingly
- Prepare letters of offer, unsuccessful letters, secondment letters and eligibility letters
- Determine starting salaries in accordance with relevant awards, determination, and agreements
- Create new starter personal file
- Continuously review all relevant forms and provide comments regarding amendments where necessary under ISO format
- Liaise with and provide advice to all levels of staff and management of NSCCAHS in regard to recruitment and advertising matters including where, when and how many times to advertise
- Keep the Recruitment Register up to date and follow up on outstanding matters
- Ensure a high level of customer focus is maintained
- Recruitment unit
Customer Operation Specialist
Sensis Pty Ltd
01.2004 - 06.2007
- Responsible for maintaining and updating our customers record accurately and on time across all facets of the business whilst exceptional levels of customer service
- To provide a timely service and ensure data accuracy with correct application of policy and procedure
- Always maintain high level of customer service to external and internal customers
- To provide clear, timely and accurate information to the customer in a professional manner
- Ability to process in excess of stipulated 130 service orders per day
- Achieve customer/quality standards as set in scorecard
- Amendment of customer listing
- Outbound/Inbound Calls
- Processing customer requests
- To check the quality of the work done by team members and enter into the spreadsheets everyday
- Working on the NSW Online white pages editing
- Part of the Floor Fire Warden Team
- Given the responsibility of providing the constant training on the floor staff
Education
Graduate Diploma - Business Management
Indira Gandhi University
Diploma - Catering Technology and Applied Nutrition
Institute of Hotel Management
Certificate 111 - Business Administration
TAFE Sydney
Skills
Client Services
- Administrative support
- Data entry
- Word processing
- Customer relations
- Confidentiality handling
- Verbal communication
- Multi-line phone systems
- Reception desk management
- Administrative operations
- Customer service
- Professional and mature
- Dedicated team player
- Client relations
- Prioritization
- Customer and client relations
Training
- Training for Equal Employment Opportunities
- Training for Occupational Health and Safety
- Training for Privacy
- Training for Trade Practices
- Managing your Phone calls
Timeline
Administration Assistant
Department of Communities and Justice
08.2017 - Current
Administration Assistant
Department of Family & Community Services
03.2014 - 08.2017
Administrative Support Officer
North Sydney and Central Coast Health Services
09.2007 - 11.2012
North Sydney and Central Coast Health Services
07.2007 - 09.2007
Customer Operation Specialist
Sensis Pty Ltd
01.2004 - 06.2007
Diploma - Catering Technology and Applied Nutrition
Institute of Hotel Management
Certificate 111 - Business Administration
TAFE Sydney
Graduate Diploma - Business Management
Indira Gandhi University
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