Monica Borg
Blacktown,NSW
Summary
I have proven experience and success within similar organizations
Dynamic and forward thinking
Ability to make fast decisions, act reactively and remain focused in a fast paced environment
Exceptional level of customer service, focus and resourceful
Overview
23
23
years of professional experience
Work History
Sales Administrator
- Surteco Australia 8th August 2016 - Present Administrative Assistant Logistics, B.Braun 2013 - 5th April 2016.
National Pricing Administrator
01.2011 - 01.2013
Customer Service & National Claims Administrator
GWA International
01.2010 - 01.2011
Customer Service & Project Coordinator
GWA International Ltd
01.2008 - 01.2010
Customer Service & Accounts Administrator
GWA International Ltd
01.2003 - 01.2008
Receptionist
GWA International Ltd
01.1999 - 01.2003
Accounts Clerk / Logistics & administration Officer
Couriers Please Pty LTD
01.1990 - 01.1999
CAREER
- Sales Administration Surteco 8th August - Present Responsibilities include:.
- Monitoring & entering list price & customer price data within Movex ERP.
- Monitoring & entering customer pricing level within Movex ERP.
- Maintenance of all stock range price lists.
- Manage & implement price increase as advised company MD.
- Monitoring the data quality within Movex ERP.
- Updating of standard product ranges.
- Administration of all colour matches in Australia and Germany.
- Coordinating all colour matches with customer for approval and order for stock production.
- Assessment of stock lines as they are triggered for stock replenishment.
- Providing stock on hand reports for key customers.
- Maintenance of Surteco cross reference chart.
- Monitoring and updating supply agreements with key customers.
- Key account special orders/quotations/project pricing - monitor & implement as required.
- Data analysis / research as required for National Sales Manager.
- Coordinating effective business communication between production, warehouse, customer service, pricing, sales and customers.
- Daily/weekly/monthly reports.
- Responsible for all company credit claims ie: pricing claims, damaged products, short delivery, supplied incorrectly etc.
- Responsible for all employee weekly attendance, sick leave, annual leave etc.
Office Administrator
- B.
- Braun 2013 - 5th April 2016 Responsibilities include: Main Activities:.
- Respond promptly to all internal and external enquiries with exceptional empathy and compassion.
- Creating all inbound shipment files, both local and overseas for Australia, New Zealand and Islands and keeping the system and physical files updated and current as more documents arrive from suppliers.
- Creation of manual inbound deliveries for non EDI shipments.
- Linking manual and EDI inbound deliveries to inbounds shipments.
- Checking all shipment information is correct and current by inbound shipment reporting.
- Emailing all relevant shipping documents to our customs agent on a daily basis.
- Liaising overseas suppliers re: shipment and stock queries.
- Matching and updating the system from the B.Braun customs agent reporting daily.
- Create and distribute daily, weekly and monthly reports as requested.
- Receiving and verifying invoices, coding and entering invoices for payment.
- Verify vendor accounts by reconciling monthly statements and related transactions.
- Daily filing.
- Manage office equipment and stationary supplies.
- Recording stocktake information.
- Maintaining the shipping inbox, answering all enquiries from internal staff and customers regarding stock and shipments.
- Liaise with warehouse team and drivers regarding deliveries.
- Report back to Manager.
- Provide Manager and other team members with assistance when required.
National Pricing Administrator Internal Sales Administrator
GWA Bathrooms & Kitchens
01.2011 - 01.2013
National Pricing Administrator / Internal Sales Administrator
GWA International Ltd
PRIMARY PURPOSE
- Responsible for support, coordination and administration of daily, weekly and monthly activities.
- Supporting the internal sales team on a daily basis.
- Coordinate order processing, order entry, all customer phones and all email enquiries.
- Reporting sales results to the team as requested.
- Responsible for managing the pricing administration needs and requirements of all divisions and to maintain and ensure the accurate and timely distribution of our pricing to our customers.
- Responsible for continuously improving the accuracy and communication of pricing.
- Required to ensure that all pricing is accurately reflected in Movex and communicated effectively to sales staff and customers.
- Explaining payment options and contract arrangements for opening new accounts DUTIES & RESPONSIBILITIES Compliance - Ensure all activities comply with, and report all breaches of, legal and operational business requirements including: relevant State and Federal laws and legislation; occupational health, safety and environmental requirements; employment law; corporate governance requirements; trade practices act, privacy legislation and GWA's policies, procedures and code of conduct.
- External Relationships - Develop and maintain external relationships with relevant customers, to ensure central support for all merchant queries and national price files are maintained and sent in a timely manner.
- Internal Relationships - Build and maintain relationships with relevant internal stakeholders including Managers within the division to ensure the accuracy of the pricing maintained.
- Main point of contact for all pricing related issues.
- Continuous Improvement - Recommend improvement initiatives, new projects within pricing to meet business objectives.
- Support - Maintain key pricing within the Division, including, supporting regions with price file reports and other various pricing reports.
- Policies and Procedures - Ensure consistency in pricing as per guidelines developed nationally advising of any anomalies or requests that do not adhere to guidelines.
- All pricing to be uploaded/ input centrally into Movex.
- Reporting - Develop and implement comprehensive, accurate, and timely reporting, analysing pricing credits and overrides.
- Additional Duties - Carry out additional activities as directed from time to time by the Manager of this position.
National Claims Officer Caroma Dorf
01.2010 - 01.2011
National Claims Officer
GWA International Ltd
- Preparation and processing of state based claims from beginning to resolution Liaising with warehouse, sales representatives, customer service officers, credit officers and other internal business units Customer claims processing from receipt to finalization Coordination of inspection activities by sales representative Coordination of return authorities by sales representative Preparation and distribution of credit notes and rejection letters.
Project Coordinator
GWA International Ltd
01.2008 - 01.2010
- Customer Service Administration Caroma Dorf.
Credit Officer/Accounts Admin. Caroma Dorf
01.2003 - 01.2008
Credit Officer / Accounts Receivable and Accounts Payable
- Accounts payable/receivable, invoicing , debtor management, reconciliations and reporting Maintaining National and state Pricing across the board Processing of special pricing Investigation and resolution of pricing claims Processing of debit - credit application forms Data entry of credit notes and adjustments with processing of debit - credit application forms Daily Banking Updating general ledger Assisting and providing support to the accounts team Preparation and distribution of debtor's statements, invoices and credit notes Investigating and resolution of POD's and short supplies Match purchase orders and confirming prices and quantity to vendors invoices Verify receipt of material or services/confirmation of receipt of material services Check accuracy of employee reimbursement expenses before processing Enter invoice in accounting system for payments ensuring correct approval, coding and matching Coordinate with vendors regarding invoicing and payment inquiries and discrepancies Respond to vendors inquiries in a timely and professional manner Process cheque runs and set-up on-line payment schedules for creditors and subcontractors Ensure compliance to company policies and procedures Assisting in weekly payroll General administration duties.
Receptionist Dorf
Clark Industries
01.1999 - 01.2003
- Answer all incoming calls - anywhere from 80 calls per day to 500 calls per day and handle caller's inquiries Whenever possible Re-direct calls as appropriate and take adequate messages when required Greet, assist and/or direct visitors and the general public Receive, direct and relay telephone messages and fax messages and emails Sorting and distribution of mail Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings, conferences and conference telephone calls Maintain an adequate inventory of office supplies Respond to public inquiries Provide office support services in order to ensure efficiency and effectiveness within the office Perform clerical duties in order.
Accounts Clerk / Logistics & administration Officer Couriers Please
01.1990 - 01.1999
Accounts Clerk
Couriers Please
- Accounts payable and receivable, invoicing and debtor management Processing of subcontractor payments and creditor weekly payment schedules Payroll weekly Banking daily Liaison with subcontractors / Drivers and customers Stock processing / control All general administration duties Auditing subcontractor's / Drivers Looking after Vehicle and fleet equipment, vehicle registrations, toll and fuel card administration.
- Coordinating vehicle servicing and repairs Checking drivers paperwork.
Education
School Certificate Year 10 - 1989 - undefined
Skills
- Microsoft Word, Excel - Intermediate - Advanced
- Movex
- GMS
- AS400
- Lotus Notes
- SMS
- GMAIL
- SAP
Timeline
National Pricing Administrator
01.2011 - 01.2013
National Pricing Administrator Internal Sales Administrator
GWA Bathrooms & Kitchens
01.2011 - 01.2013
Customer Service & National Claims Administrator
GWA International
01.2010 - 01.2011
National Claims Officer Caroma Dorf
01.2010 - 01.2011
Customer Service & Project Coordinator
GWA International Ltd
01.2008 - 01.2010
Project Coordinator
GWA International Ltd
01.2008 - 01.2010
Customer Service & Accounts Administrator
GWA International Ltd
01.2003 - 01.2008
Credit Officer/Accounts Admin. Caroma Dorf
01.2003 - 01.2008
Receptionist
GWA International Ltd
01.1999 - 01.2003
Receptionist Dorf
Clark Industries
01.1999 - 01.2003
Accounts Clerk / Logistics & administration Officer
Couriers Please Pty LTD
01.1990 - 01.1999
Accounts Clerk / Logistics & administration Officer Couriers Please
01.1990 - 01.1999
Sales Administrator
CAREER
Office Administrator
National Pricing Administrator / Internal Sales Administrator
GWA International Ltd
PRIMARY PURPOSE
National Claims Officer
GWA International Ltd
Credit Officer / Accounts Receivable and Accounts Payable
Accounts Clerk
Couriers Please
School Certificate Year 10 - 1989 - undefined
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