Alysha Carvill
Yarra Junction
Summary
I am a nursing professional, with an aim to provide quality care to patients in a variety of settings. I aim to deliver excellent communication for effective patient care coordination. I aim to show strength in my ability to stay organized and prioritize tasks in fast-paced environment.
I am a focused patient care professional accustomed to prioritizing and delivering basic patient care.
Overview
8
8
years of professional experience
Work History
PCA
Advent Care Yarra Ranges (Warburton)
05.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
Customer service/ Barista
Cafe Mary Rose Yarra Junction
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Crew member/ Barista
McDonald's Ringwood
01.2022 - 04.2023
- McCafe barista
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Canteen assistant
Launching place Cricket Club
01.2016 - 01.2023
- Cash handling, Customer service, Preparing and handling the food for cricket games, Re-stocking the drinks displayed in the fridge.
Customer service
Yarra Junction Bakery
09.2019 - 01.2022
- Cash Handling,
- Customer service
- Cleaning
- Food preparation- Preparing food/ slicing bread, Re- stocking the displays that are displayed out the front and in the cabinets.
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exemplary customer service to guests.
Customer service
Freda's Takeaway
02.2019 - 08.2019
- Cash handling, Customer service- taking orders on the computerised cash register and talking to the customers while their orderPhone operator- dealt with customer complaints, took orders through the phone
- Fry cooker- Cooking chips and battered food in fryers Cleaning- Cleaning out the back where food has been handled
- Food preparation- Preparing food for the customers orders.
Education
Lilydale High School
Diploma Enrolled Nursing
Box Hill Institute Lilydale Campus
Lilydale, VIC05.2024
Skills
- Personal Hygiene Assistance
- Meal Preparation
- Continuing education
- Problem-solving abilities
- Active Listening
- Customer Service
Additional Information
Completed first phase placement at MiCare Kilsyth: aged care placement.
Completed second phase placement at The Victoria Clinic: Mental health placement..
Completed third phase placement at Warringal private hospital: Sub acute placement.
Completed Final phase placement at Warringal Private Hospital: Acute placement.
Cadetship program through box hill institute at Ramsay Health Care. (For third and fourth phase placements).
Completion of Year 12 2021.
Subjects:
Math
Psychology
Biology
English
Awards:
Maths (Endeavour award)- Year 12
Maths (Excellence award)- Year 11
Biology (Endeavour award)- Year 11
Psychology (Endeavour award)- Year 11
Biology (Endeavour award)- Year 10
Science (Excellence award)- Year 9
Indonesian (Excellence award)- Year 8
Health and Education (Excellence award)- Year 8
Maths (Endeavour award)- Year 8
Science (Endeavour)- Year 8
Music (Endeavour award)- Year 8
Principal Award for recognition of high standards- Year 7
Indonesian (Excellence award)-Year 7
Science (Endeavour award)- Year 7
History (Endeavour award)- Year 7
Personal Information
- Date of Birth: 11/28/03
- Gender: Female
- Nationality: Australian
Timeline
PCA
Advent Care Yarra Ranges (Warburton)
05.2023 - Current
Customer service/ Barista
Cafe Mary Rose Yarra Junction
05.2023 - Current
Crew member/ Barista
McDonald's Ringwood
01.2022 - 04.2023
Customer service
Yarra Junction Bakery
09.2019 - 01.2022
Customer service
Freda's Takeaway
02.2019 - 08.2019
Canteen assistant
Launching place Cricket Club
01.2016 - 01.2023
Lilydale High School
Diploma Enrolled Nursing
Box Hill Institute Lilydale Campus
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