Monica Silla
Middleton Grange,NSW
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Crust Gourmet Pizza Bar
11.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Retail Sales Worker
Prouds The Jewellers
11.2020 - Current
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Customer Service Officer
Liverpool City Council
04.2024 - 04.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of knowledge to effectively assist customers with accurate information and recommendations.
Education
High School Diploma -
01-2023
Bachelor of Laws - Law
01-2027
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Officer - Liverpool City Council
04.2024 - 04.2025
Food Service Worker - Crust Gourmet Pizza Bar
11.2022 - Current
Retail Sales Worker - Prouds The Jewellers
11.2020 - Current
Thomas Hassall Anglican College - High School Diploma,
University of Notre Dame Australia - Bachelor of Laws, Law