Monica Chingama

As a Sales Assistant at Glassons, I have been responsible for delivering exceptional customer service and ensuring a positive in-store experience. My duties include greeting customers, offering styling advice, processing transactions using point-of-sale systems, and managing returns and exchanges in accordance with company policies. I contribute to visual merchandising efforts by maintaining product displays and ensuring that the store layout is consistently neat, organized, and aligned with brand guidelines. I assist in stock replenishment, participate in inventory counts, and support overall store operations. I also help train and guide new team members and actively work towards achieving daily and weekly sales targets.

During my tenure at IKEA, I worked as a Sales Assistant across various departments, supporting customers with product selection and providing detailed information about features, availability, and store layout. I handled all aspects of sales transactions, including cash handling, returns, and exchanges. I played an active role in stock replenishment, display maintenance, and showroom presentation in collaboration with the visual merchandising team. My role required strong problem-solving skills and the ability to remain calm and professional when handling customer inquiries or complaints. I consistently demonstrated flexibility by assisting in different areas of the store during peak trading periods.