Monica Crowley
Summary
Dynamic customer service professional with a proven track record at Budget Direct, excelling in relationship building and critical thinking. Recognized for resolving customer issues with empathy, enhancing loyalty and retention. Proficient in data entry and adept at training new staff, contributing to a high-performing team environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Budget Direct
01.2008 - 09.2020
- Assisted customers in resolving inquiries and issues through effective communication.
- Learned company policies and procedures to provide accurate information to clients.
- Handled customer interactions via phone, email, and chat channels efficiently.
- Maintained updated knowledge of products and services to support customer needs.
- Adapted quickly to new systems and tools for streamlined service operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Warehouse Manager /Secretary to the General Manager
Ron Angel Wholesale
02.1996 - 01.2008
- Coordinated logistics between suppliers and clients to ensure timely deliveries and customer satisfaction.
- Developed standard operating procedures for receiving, storing, and shipping products effectively.
- Enhanced workforce productivity through strategic scheduling and resource allocation.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
Education
High School Diploma -
Corpus Christi College
Toombul, QLD12-1978
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
- Administrative support
- Building rapport
Timeline
Customer Service Representative
Budget Direct
01.2008 - 09.2020
Warehouse Manager /Secretary to the General Manager
Ron Angel Wholesale
02.1996 - 01.2008
High School Diploma -
Corpus Christi College