Monica De Leo

Identify Market opportunities

• Company Overview: Legal Company
• The Client Relationship Executive is an essential aspect of the migration business
• In my role I am responsible for identifying market opportunities, and advising on the development of the business, coordination and implantation of plans for pricing and promoting the company's visa services
• Follow up on potential Immigration Services leads and convert where possible into new business
• Act as the Immigration expert and deliver consultative advice and industry updates to a variety of clients
• Design and deliver Immigration sales presentations to corporate clients
• Promote the business at conferences, networking and industry events, highlighting the company's services to new and existing clients
• Look to exceed revenue target and KPI's
• Ensure all client activity is logged in CRM
• Provide weekly updates to the Director with progress against sales targets
• Legal Company

• Company Overview: Digital Transformation company - Milan
• Engineering Group is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 15,000 associates and over 70 offices spread across Europe, the United States, and South America
• Responsible for bringing technological and process innovation in the Retail and Fashion sector
• Develop strategic long-term business relationships with TOP International Global Account
• Identify new business opportunities within the market
• Present ENG technology enabled solutions (AI & Advanced Analytics, Cloud, Digital Twin, AR/MR/VR, Cybersecurity, Blockchain, RPA) to clients
• Arrange meetings - be able to recognize when to connect the right ENG professionals with the client decision-makers, ensuring the best sales approach and guaranteeing conversion
• Manage Tender/RFP and commercial negotiations up to their conclusion
• Work with multiple cross-functional groups, including business and technical teams
• Set up a list of KPIs to track for each client in order to achieve budget targets
• Prepare and present reports on their progress
• Keep abreast with new trends in digital technology
• Digital Transformation company - Milan
• Engineering Group is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 15,000 associates and over 70 offices spread across Europe, the United States, and South America

• Company Overview: Technology company - Sydney
• MMM is the world's first scientifically and mathematically derived foundation shade matching tool
• Responsible for expanding and creating new business opportunities for our software in emerging markets, in particular Europe
• Providing a seamless onboarding and implementation experience to our global clients
• Ensure clients are fully informed and ready to go of any software enhancements
• Negotiating the terms and conditions of usage for new clients coming on board, communicating new enhancements to the tool and maintaining the relationship throughout
• Focusing on client satisfaction, listening to feedback and providing analysis back to product to constantly iterate and refine the platform
• Take calls and enquiries from Europe, US, Asia, Australia
• Report on statistics, trends and performance to clients and team
• Technology company - Sydney
• MMM is the world's first scientifically and mathematically derived foundation shade matching tool

• Company Overview: Technology company - Sydney
• CargoWise is the flagship product from WiseTech Global, a leading provider of software solutions to the logistics industry globally
• Responsible for overseeing and managing a portfolio of nearly 200 strategic client accounts while prospecting 50-70 companies
• Provided the best product solutions to customers and creating added value and better productivity (+30 more efficient%)
• Contributed to growing our customers' accounts by exploring opportunities to sell new functionalities, features, modules and services (Cloud solutions, integration services, new products and features etc.) and generate additional revenue for the company
• Pre sales qualifying from marketing campaign and online leads as well as assisting with sales processes (engage in discussions for specific products, provide technical requirements, attending meetings, deliver sales proposal and quotes etc.)
• Act as a facilitator to customers in helping them to overcome and resolve any raised issues or billing queries
• Supported WiseTech during the acquisition process of 3 Italian companies
• Technology company - Sydney
• CargoWise is the flagship product from WiseTech Global, a leading provider of software solutions to the logistics industry globally

• Company Overview: Rail company - Milan
• Mercitalia is the major operator of combined transport in Italy and third in Europe
• Successfully developed and maintained client portfolios
• Implemented new strategies and projects that maximised opportunities
• Gained a deep understanding of the International sales market under which the major industry players operate as well as monitoring political and cultural issues that could impact the market
• Developed business in a way that attained monthly targets both in terms of revenue and commission
• Discussed the performance of each client with the line Manager and strategized an ad hoc plan to intervene when necessary
• Collaborated with the operating department and the Inside Sales Team
• Ensure a high level of customer satisfaction
• Attended international meetings to establish new partnerships
• Significant projects undertaken include: Drafted and established a new company credit policy; Developed a new customer information system; Implemented a new system for the measurement of KPI; Team leader for the CEMAT event at the 2015 Milan Expo; Organised two events at the Munich and Bavaria Transport and Logistics Trade Show (May 2015 and May 2017)
• Rail company - Milan
• Mercitalia is the major operator of combined transport in Italy and third in Europe

• Company Overview: Logistic company - Milan
• Samskip is one of the largest European transport companies, offering environmentally friendly multimodal transport services via shortsea, road, rail and inland waterway
• Created strong relationships with various clients with the aim of consolidating long-term collaborations
• Leverage of lead generation tools to increase profitability and product presence in marketplace
• Analyzing weekly performances of clients with respect to the budget and each specific avenue of interest
• Performed budget analysis, providing account forecasts
• Collaborated with foreign branches of the company in order to monitor finances and equipment
• Managing tender of key customers
• Logistic company - Milan
• Samskip is one of the largest European transport companies, offering environmentally friendly multimodal transport services via shortsea, road, rail and inland waterway

• Periodic financial reports
• Maintained adequate systems of accounting records, and a comprehensive set of controls and budgets designed to mitigate risks
• Enhanced the accuracy of the company's reported financial results, ensuring that reported results comply with generally accepted accounting principles or international financial reporting standards

• Company Overview: Fashion brand - London
• Responsible for obtaining the best possible sales records and guaranteeing a high level of customer satisfaction
• Customer Service Management: Organising returns, orders, and reservations as well as customer liaison
• Product Management: The organising and ordering of products in a manner that met the customer needs for our store
• Organise merchandise in the store and stockroom and maintained the store image
• Distributed products received in the stockroom according to organisational criteria
• Obtained customer feedback related to branch and product satisfaction
• Fashion brand - London

• Analyzed and monitored account expenditures during the audit in order to ensure that they met the appropriate regulations
• Participated in drafting the audit report
• Attended meetings with clients and senior auditors in order to finalise the report

• Company Overview: Fashion brand - Milan
• Sales Assistant during my university career
• Fashion brand - Milan