Monica Diaz
Sydney,NSW
Summary
My name is Monica Diaz, I am 26 and am interested in exploring a career change to further explore my interests and challenge my skills. During the last five years I have been studying to work my way up in my Early Childhood Education and Care career. Throughout my career, I have taken on a number of responsibilities that have enabled me to become proficient within my work. I have developed an ability to quickly identify areas of improvement and develop effective solutions. I have also gained experience in high-stress situations and am skilled in multitasking and fostering critical thinking. With a friendly and positive attitude I believe that I am a driven and adaptable professional. Looking to grow, learn new skills and take on new challenges I have an eagerness to learn. I am looking for a workplace that provides a healthy positive working environment. I believe my combination of experience and skills make me the ideal candidate for the position. I am highly motivated, organised, and able to work both independently and as part of a team. I have a bright personality and I am confident that I can make a positive contribution to the organisation. Thank you very much for your time and consideration. I look forward to discussing my qualifications, skills, or requirements you may have in greater detail, Thankyou
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Educator
Macarthur Early Learning
07.2022 - 11.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Customer Service Representative
La Society Cafe
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
High School Diploma -
Elizabeth MacArthur High School
Narellan, NSWSkills
- High level of accuracy, Organizational skills and attention to detail
- A genuine passion for customer experience
- Confident performance, Is able to approach, connect and interact with customer's with ease
- Friendly, Positive Attitude and demeanour
- Ability to work in a fast paced environment
- Professionally presented
- Ability to multi-task and highly adaptable to change
- Ability to work independently and as part of a team
- Eagerness and willingness to learn new skills
- Flexible availability
Certification
- Certificate iii in Early Childhood education and Care
- Working With Children Check
- First Aid & CPR Training Certificate
Languages
English
Native or Bilingual
Timeline
Childcare Educator
Macarthur Early Learning
07.2022 - 11.2024
Customer Service Representative
La Society Cafe
01.2021 - 08.2023
High School Diploma -
Elizabeth MacArthur High School
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