Monica Fedilies
St Marys,NSW
Summary
At David Jones / Dermalogica, excelled as Counter Manager by fostering brand loyalty and enhancing customer satisfaction through expert skin consultations and personalized care plans. Leveraged product knowledge and exceptional communication to increase repeat bookings, while teamwork and organizational skills boosted store performance. Achieved notable sales growth by implementing effective merchandising strategies.
Overview
3
3
years of professional experience
Work History
Counter Manager
David Jones / Dermalogica
03.2022 - Current
- Promoting brand loyalty by creating personalized experiences for each customer during their visit.
- Participating in promotions as needed to boost sales and increase brand visibility in-store.
- Maintaining cleanliness and organization of counter area and treatment room, adhering to company standards at all times.
- Increasing customer satisfaction by providing exceptional service and product knowledge.
- Developing strong relationships with clients, resulting in repeat bookings.
- Conducting monthly audits of stock levels for accurate record-keeping purposes.
- Implementing visual merchandising strategies to attract customers and promote featured products.
- Collaborating with team members to improve overall store performance and achieve targets.
- Performing customised skin treatments
- Conducting skin consultations to assess client needs and developing tailored treatment plans.
- Educating customers on skincare routines and recommending products to support their skin health.
Education
Associate of Applied Health Science - Dermal Therapy
Australasian College of Health & Wellness
Sydney, NSW12-2023
Diploma - Beauty Therapy
Nuvocca
Parramatta, NSW12-2017
Skills
- Customer Assistance
- Customer Engagement
- Product Knowledge
- Goal Setting
- POS Systems
- Customer consultations
- Merchandise Display
- Teamwork and Collaboration
- Organizational Skills
- Self Motivation
- Effective Communication
- Relationship Building
Timeline
Counter Manager
David Jones / Dermalogica
03.2022 - Current
Associate of Applied Health Science - Dermal Therapy
Australasian College of Health & Wellness
Diploma - Beauty Therapy
Nuvocca
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