Summary
Work History
Education
Skills
Timeline
Generic

Monica Ferguson

Brisbane,QLD

Summary

Dynamic leader with a proven track record at Woolworths, enhancing operational efficiency and team performance. Expert in inventory management and problem-solving, achieving significant improvements in inventory accuracy and customer satisfaction. Skilled in fostering a culture of accountability and safety, with a knack for streamlining processes and boosting collaboration.

Work History

Warehouse Manager

Viva Energy
  • Fostered a culture of accountability for team members, resulting in improved collaboration and communication.
  • Optimized inventory accuracy by conducting regular audits and streamlining tracking processes.
  • Analyzed current systems for opportunities to streamline operations, resulting in smoother daily functions.
  • Identified bottlenecks in workflows to implement process changes that enhanced operational efficiency.
  • Conducted safety training sessions for staff to reinforce best practices and create a culture of safety awareness.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

Assistant Manager

Shaver Shop
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Fresh Inventory Manager

Woolworths
  • Redesigned inventory workflows to minimize delays in order fulfillment.
  • Reduced excess inventory with effective stock categorization.
  • Coordinated cross-departmental meetings for alignment on inventory goals.
  • Increased accuracy rates by implementing new inventory tracking system.

Service Manager

Woolworths
  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Achieved positive customer experiences with proactive communication and follow-up.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Trained and guided team members for improved overall performance and morale.

Shop Assistant

Woolworths
  • Increased sales opportunities with clear product recommendations.
  • Improved customer satisfaction by providing friendly and knowledgeable service.
  • Processed inventory shipments for timely restocking of shelves.
  • Organized merchandise displays, creating an inviting shopping environment.

Education

High School Certificate -

Dubbo College Senior Campus
Dubbo, NSW
11.2002

Skills

  • Shipping and receiving
  • Warehouse operations
  • Inventory and stocking
  • Inventory management
  • Delegating work
  • Hiring and training
  • Loading and unloading
  • Problem-solving
  • Order picking and processing

Timeline

Warehouse Manager

Viva Energy

Assistant Manager

Shaver Shop

Fresh Inventory Manager

Woolworths

Service Manager

Woolworths

Shop Assistant

Woolworths

High School Certificate -

Dubbo College Senior Campus

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Monica Ferguson