Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Monica Frote

Melbourne,VIC

Summary

Organised and dedicated with keen attention to detail to manage multiple, concurrent tasks, pursuing a commitment to provide excellent service at all times. Dependable and quick-learning team player bringing extensive background in office administration and related roles. Adept at drafting documents and maintaining organisational records with accuracy.

Overview

14
years of professional experience

Work History

Cushman & Wakefield

Data & Scheduling Administrator
02.2023 - 05.2023

Job overview

  • Demonstrated proficiency in data entry, contract modification and billing.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Inputted new information into company's database using Oracle JD Edwards Enterprise One, verifying accuracy and integrity of data prior to uploading.
  • Liaised with facilities managers to facilitate business development initiatives.
  • Assessed risks inherent in contract changes and potential impacts, informing facilities managers in detail of concerns to avoid liabilities.
  • Managed Change of Direction Orders (CDO's) relating to asset data and planned maintenance/service scheduling.
  • Updated and monitored planned maintenance work orders on behalf of the client account teams.
  • Provided quality control and management of asset and planned maintenance information in line with business requirements.
  • Developed scheduled reporting as required by responsible client contracts.
  • Management of extensive real time e-mails (ZCon/ZenDesk) from clients and contractors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained confidentiality of contracts and clients information with discretion, diplomacy and professionalism.

Velery

E-Commerce Administrator
01.2021 - Current

Job overview

  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Website design/creation and management through Shopify.
  • Sourcing of new products and collections.
  • Stock management.
  • Social Media content creation and engagement.
  • Online marketing through Instagram and Facebook.
  • Sourcing of suppliers.
  • Experience with Canva, creating business cards, promotional leaflets and social media content.

IFM Investors

Boardroom Assistant
04.2021 - 06.2021

Job overview

  • Managed emails with meeting requests allocating them to appropriate room according to capacity and technology needed.
  • Responsible for managing seven meeting rooms including boardroom.
  • Organised date and time of all meeting requests from staff and CEO.
  • Ordered and organised catering for meetings when necessary.
  • Organised and kept track of supplies for meeting rooms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.

Treasury On Collins Hotel

Customer Service / Food and Beverage Assistant
09.2015 - 03.2020

Job overview

  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organised lounge area and breakfast reservations.
  • Supervised other staff to keep breakfast buffet area tidy and up to hotel standards.
  • Organised stock inventory and informed management when stock was running low.
  • Checked and approved incoming stock.
  • Responsible for closing lounge area.
  • Established great customer service by interacting with guests
    and making them feel welcome.

City Hall Of Curitiba

Administrative Assistant
01.2009 - 10.2014

Job overview

  • Data entry and management of staff performance reports.
  • Organised and created documents/reports for the department as required.
  • Kept track of office orders and inventory.
  • Executed record filing system to improve document organisation and management.
  • Monitored supervisor's work calendar and scheduled appointments/meetings.
  • Developed and updated reports and databases to track and analyse stock.
  • Helped with the organisation and development of internal and external events.


Education

Albright Institute
Melbourne, VIC

Diploma of Business from Business Administration
09.2019

Della International
Melbourne, VIC

Advanced Diploma of Marketing from Marketing
07.2018

Della International
Melbourne, VIC

Diploma of Marketing from Marketing
06.2017

Della International
Melbourne, VIC

Certificate IV in Business Administration from Business Administration
03.2016

Skills

  • Microsoft Office
  • Experience with Oracle JD Edwards Enterprise One
  • Experience with ZCon and ZenDesk
  • Strong Organisational Skills
  • Positive Attitude and Energetic
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Data & Scheduling Administrator

Cushman & Wakefield
02.2023 - 05.2023

Boardroom Assistant

IFM Investors
04.2021 - 06.2021

E-Commerce Administrator

Velery
01.2021 - Current

Customer Service / Food and Beverage Assistant

Treasury On Collins Hotel
09.2015 - 03.2020

Administrative Assistant

City Hall Of Curitiba
01.2009 - 10.2014

Albright Institute

Diploma of Business from Business Administration

Della International

Advanced Diploma of Marketing from Marketing

Della International

Diploma of Marketing from Marketing

Della International

Certificate IV in Business Administration from Business Administration

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Monica Frote