Hi, I’m
Monica Frote
Melbourne,VIC
Summary
Organised and dedicated with keen attention to detail to manage multiple, concurrent tasks, pursuing a commitment to provide excellent service at all times. Dependable and quick-learning team player bringing extensive background in office administration and related roles. Adept at drafting documents and maintaining organisational records with accuracy.
Overview
14
years of professional experience
Work History
Cushman & Wakefield
Data & Scheduling Administrator
02.2023 - 05.2023
Job overview
- Demonstrated proficiency in data entry, contract modification and billing.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Inputted new information into company's database using Oracle JD Edwards Enterprise One, verifying accuracy and integrity of data prior to uploading.
- Liaised with facilities managers to facilitate business development initiatives.
- Assessed risks inherent in contract changes and potential impacts, informing facilities managers in detail of concerns to avoid liabilities.
- Managed Change of Direction Orders (CDO's) relating to asset data and planned maintenance/service scheduling.
- Updated and monitored planned maintenance work orders on behalf of the client account teams.
- Provided quality control and management of asset and planned maintenance information in line with business requirements.
- Developed scheduled reporting as required by responsible client contracts.
- Management of extensive real time e-mails (ZCon/ZenDesk) from clients and contractors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained confidentiality of contracts and clients information with discretion, diplomacy and professionalism.
Velery
E-Commerce Administrator
01.2021 - Current
Job overview
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Website design/creation and management through Shopify.
- Sourcing of new products and collections.
- Stock management.
- Social Media content creation and engagement.
- Online marketing through Instagram and Facebook.
- Sourcing of suppliers.
- Experience with Canva, creating business cards, promotional leaflets and social media content.
IFM Investors
Boardroom Assistant
04.2021 - 06.2021
Job overview
- Managed emails with meeting requests allocating them to appropriate room according to capacity and technology needed.
- Responsible for managing seven meeting rooms including boardroom.
- Organised date and time of all meeting requests from staff and CEO.
- Ordered and organised catering for meetings when necessary.
- Organised and kept track of supplies for meeting rooms.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
Treasury On Collins Hotel
Customer Service / Food and Beverage Assistant
09.2015 - 03.2020
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organised lounge area and breakfast reservations.
- Supervised other staff to keep breakfast buffet area tidy and up to hotel standards.
- Organised stock inventory and informed management when stock was running low.
- Checked and approved incoming stock.
- Responsible for closing lounge area.
- Established great customer service by interacting with guests
and making them feel welcome.
City Hall Of Curitiba
Administrative Assistant
01.2009 - 10.2014
Job overview
- Data entry and management of staff performance reports.
- Organised and created documents/reports for the department as required.
- Kept track of office orders and inventory.
- Executed record filing system to improve document organisation and management.
- Monitored supervisor's work calendar and scheduled appointments/meetings.
- Developed and updated reports and databases to track and analyse stock.
- Helped with the organisation and development of internal and external events.
Education
Albright InstituteMelbourne, VIC
Diploma of Business from Business Administration
09.2019
Della InternationalMelbourne, VIC
Advanced Diploma of Marketing from Marketing
07.2018
Della InternationalMelbourne, VIC
Diploma of Marketing from Marketing
06.2017
Della InternationalMelbourne, VIC
Certificate IV in Business Administration from Business Administration
03.2016
Skills
- Microsoft Office
- Experience with Oracle JD Edwards Enterprise One
- Experience with ZCon and ZenDesk
- Strong Organisational Skills
- Positive Attitude and Energetic
- Multitasking and Time Management
- Ease with Computers and Technology
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Data & Scheduling Administrator
Cushman & Wakefield
02.2023 - 05.2023
Boardroom Assistant
IFM Investors
04.2021 - 06.2021
E-Commerce Administrator
Velery
01.2021 - Current
Customer Service / Food and Beverage Assistant
Treasury On Collins Hotel
09.2015 - 03.2020
Administrative Assistant
City Hall Of Curitiba
01.2009 - 10.2014
Albright Institute
Diploma of Business from Business Administration
Della International
Advanced Diploma of Marketing from Marketing
Della International
Diploma of Marketing from Marketing
Della International
Certificate IV in Business Administration from Business Administration