Monica Garbanzo
Kenmore,QLD
Summary
I am a highly-skilled and certified phlebotomist with 10+ years of experience in venipuncture, capillary puncture and special collection procedures. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
As a a healthcare professional, I am prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
I am also well equipped with medical administrative, organizational, attention to detail and strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Phlebotomist
Mater Misericordiae Ltd
11.2021 - 02.2025
- 3+ years as a Phlebotomist with Mater Group (part-time/full-time). Duties performed in a hospital and medical centre environment.
- Data entry / Administrative duties.
- Patient Care
- Maintaining positive relationships with customers, GPs, and medical centre staff to ensure a high quality of service.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and sample labelling in compliance with regulatory standards.
- Collaborated with healthcare team to streamline specimen collection processes and enhance workflow efficiency.
- Assisted in training new phlebotomist on best practices for specimen collection and safety protocols.
- Implemented quality control measures to ensure accuracy of blood testing procedures and results reporting.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including paediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
Assistant Swimming Coach Junior
St Peters Lutheran College
02.2017 - 11.2021
- Assisted in developing training programs tailored to individual swimmer needs.
- Conducted performance assessments to track athlete progress and areas for improvement.
- Implemented safety protocols during practice sessions to enhance swimmer welfare.
- Organized team events and fundraisers, promoting community engagement and support.
- Adapted teaching strategies to match developmental age and abilities of students.
- Organized and implemented effective teaching strategies for students as young as 8 years old.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
- Helped prepare students for competitive meets across various locations.
- Guided students through different swimming strokes and strategies to increase stamina.
- Delivered water safety courses for young children and guardians, helping dramatically reduce critical incidents.
- Reviewed emergency procedures for students at beginning of every class and answered questions to help each feel comfortable.
- Promoted a positive team culture centered around respect, integrity, hard work, and sportsmanship among all athletes under my supervision.
Student Enrolment Officer
ACCCO
01.2014 - 11.2016
- Facilitated enrolment processes, ensuring compliance with institutional policies and regulations.
- Utilized CRM systems to manage communication with prospective students, ensuring timely follow-ups and support.
- Increased student enrolment by developing and implementing targeted outreach strategies.
- Improved communication between departments by serving as a liaison between admissions, financial aid, and advising teams.
- Provided ongoing support to enroled students throughout their educational journey, fostering strong connections between learners and the institution.
- Assisted in the development of marketing materials aimed at attracting new students to the institution.
- Reduced processing time for enrolment applications by refining internal systems and procedures.
- Supported student social, emotional, and academic development.
- Developed tutoring program to help students excel in studies.
Domiciliary and Rooms Collector
Douglass Hanly Moir Pathology
02.2004 - 09.2006
- 2 years as phlebotomist (part-time/full-time). Duties performed in a hospital and medical centre environment.
- Maintaining positive relationships with customers, GPs, and medical centre staff to ensure a high quality of service.
- Collected samples from patients while ensuring adherence to safety and quality standards.
- Coordinated with laboratory staff to facilitate timely processing of specimens.
- Maintained accurate records of sample collections and patient interactions.
- Implemented process improvements to enhance efficiency in sample collection workflows.
- Developed strong relationships with patients, providing exceptional service and support during visits.
- Conducted regular audits of collection procedures to ensure compliance with regulatory requirements.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Trained new collectors on proper techniques and equipment usage.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
- Organizational skills, reliability, high level of confidentiality, excellent interpersonal and communication skills.
Administrative Officer Medical Records
Sydney Eye and Sydney Hospital, The Langton Centre (Drug and Alcohol)
07.2002 - 07.2003
- 10+ Experience as Administrative Officer in various fields.
- Coordinated multidisciplinary team meetings to enhance communication and care strategies for patients.
- Improved record-keeping processes, enhancing efficiency and reducing errors in documentation.
- Conducted regular audits of medical records to ensure adherence to regulatory guidelines.
- Facilitated communication between departments regarding updates or discrepancies in patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with the Department of Health regulations.
- Developed and maintained organized filing system for medical records to adhere to the Department of Health regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Input data into computer programs and filing systems.
Medical Administrative Officer
Royal North Shore Hospital NSW
10.2000 - 07.2002
- 3+ year as Medical Administrative Officer
- Coordinated operations with other emergency service groups.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Facilitated communication between departments to optimize resource allocation and service coordination.
- Data entry serviced to al Operation rooms (10 in total).
- High level of Customer Service within the organization and Stakeholders.
- Coordination of daily surgeries to all Operation rooms (10 in total).
- Administrative support to other departments such as, recovery, CSSD and stock room.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
Diploma - Counselling Practices
AIPC
Brisbane, QLD07-2026
No Degree - Swimming License
Austswim Limited
Brisbane, QLD11-2017
Certificate III - Pathology Collection
ADEPT Training
Sydney, NSW02-2004
Skills
- Phlebotomy and Pathology Collection
- Paediatric, Geriatric phlebotomy experience of 10 year
- Data entry
- Administration Officer experience 10 years
- Management experience
- High level of attention to detail, analytical and organisational skills
- Ability to multitask and work under pressure and in a team environment
- Organizational skills
- Problem-solving/Decision-making/Interpersonal communication
Languages
Spanish
Native or Bilingual
Additional Experience
- St Peter’s Western Swim Club, Rackley Swimming
- Junior Coach - Sp Peter's Lutheran College
- Babies through to year 6, learn to swim school.
- Australian Childcare Career Options - ACCCO - Enrolments and Administration Officer Customer service.
- Office administration.
- Medical Records Officer and Administration Officer level 3
Timeline
Phlebotomist
Mater Misericordiae Ltd
11.2021 - 02.2025
Assistant Swimming Coach Junior
St Peters Lutheran College
02.2017 - 11.2021
Student Enrolment Officer
ACCCO
01.2014 - 11.2016
Domiciliary and Rooms Collector
Douglass Hanly Moir Pathology
02.2004 - 09.2006
Administrative Officer Medical Records
Sydney Eye and Sydney Hospital, The Langton Centre (Drug and Alcohol)
07.2002 - 07.2003
Medical Administrative Officer
Royal North Shore Hospital NSW
10.2000 - 07.2002
Diploma - Counselling Practices
AIPC
No Degree - Swimming License
Austswim Limited
Certificate III - Pathology Collection
ADEPT Training