Monica Garthon
Mango Hill
Summary
Dynamic Customer Service Representative with a proven track record at PFD Food Services, excelling in problem resolution and relationship building. Leveraged critical thinking to enhance customer loyalty and drive sales growth through effective upselling. Skilled in Microsoft Office Suite and adept at handling escalated issues with empathy and professionalism.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PFD Food Services
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Education
High School Diploma -
Grace Lutheran Collage
Rothwell, QLD11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint handling
- Payment processing
- Microsoft outlook
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Spreadsheets
- Service upselling
Certification
Cert 11 in fitness
Timeline
Customer Service Representative
PFD Food Services
11.2022 - Current
High School Diploma -
Grace Lutheran Collage
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