Monica Grasso

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, food preparation and stock take to ensure smooth workflow.
• Maintained a clean, organised, and welcoming reception area with updated reading materials and stock for members.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.

- Preparation of current and future race meetings including inquiries, maintaining and updating of databases.

- Assisting to monitor, manage and respond to general enquiries or matters relating inquires for the stewards' email inbox, by phone or face to face from the general public and including industry

participants and deal with sensitive/confidential information appropriately, and liaise, consult and negotiate on behalf of QRIC.

- Responsible for the accurate and timely purchasing of goods and services for the team and other business units including asset registrations and stock take while working within the Queensland

government and the QRIC policies and procedures

- Deliver a range of support services as directed in accordance with the relevant financial legislation, policies and procedures and liaise as required with other work units.

- While performing duties ensure compliance to the Records Management policy and procedures and actively utilize the QRICs document management system Docs.

- Actively participate in a team environment, contribute to a positive culture, and understand your role's contribution to successful business outcomes.

- Contribute to the safety culture of QRIC by reporting all incidents and hazards and ensuring work is undertaken in the safest way possible, following all WHS legislation, policies/procedures and guidelines relevant to the job.

- Assist all 3 codes of racing (Thoroughbred, Harness and Greyhounds

- Stewards and Chief Stewards), the Manager, Business Services; General Manager, Deputy Commissioner or Commissioner as required.

- Ensure all non-compliance issues are reported promptly in accordance with QRIC requirements.

- Demonstrate ethical behaviors and integrity as required by the Public Sector Ethics Act 1994.

- Manage and coordinate – Ensure all staff (doctors, nurses and

admin) are adequately equipped for each day 2

-Providing the best and ultimate friendly customer service for each

individual company

-Caring for Disabled and Elderly consumers within the Community

-Strong work ethic

-Manage time effectively to produce positive outcomes

-Reliable and honest

-Good problem solver

-Willingness to learn and develop new skills

-Ability to balance work and other commitments while achieving set goals

- Training any new staff and all staff with constant updated

government medical processed and procedures/ Covid 19

- Pays and rosters and end of month reporting

- Doctors’ billings and invoices

- Insurance reports and remittance

- Meetings and maintenance- Weekly staff check ins to ensure the whole team is satisfied with the work surroundings and all

maintenance is fixed in a timely manner.

- Ordering and stock take- Ensuring the clinic has everything it needs for each section of General Practice, including vaccines and the

appropriate PPE for Covid 19.

- Software use - Best Practice, Medical Objects, Xero, Cubiko, Microsoft office, Proda and Work cover online

- Front desk customer service and repour - Providing any information and assistance and getting to know the cliental to build better relations when providing individual services.

- Phone skills – Handled enquires, explained procedures, collected personal information and appointment making.

- Billings and invoices – Tyro and filing skills

- Time management - Ensured all necessary documentation and paperwork is accurately completed and all appointments booked are done in a timely manner.

- Cleaning – Ensuring all clinics are always kept to a government medical standard.

- Front desk customer service and repour - Providing any information and assistance and getting to know the cliental to build better relations when providing individual services.

- Phone skills – Handled enquires, explained procedures, collected personal information and appointment making.

- Computer Proficiency – Microsoft Office, emails and best practice

- Billings and invoices – Tyro and filing skills

- Time management - Ensured all necessary documentation and paperwork is accurately completed and all appointments booked are done in a timely manner.

- Cleaning – Ensuring all clinics are always kept to a government medical standard.

- Travel – Movement between multiple clinics within the company on a weekly basis

- Assisting residents with ADL’s - using full hoists and standing hoists

- Supervision of residents at meal times, including full and partial feeding

- Regular repositioning of residents to reduce risk of pressure injuries

- Communicating within a team to provide resident centered care

- Practicing within the 8 Aged Care standards and rights

- Continual professional development using W & L learning

- Strong focus on Person Centered Care

- Assist with all ADL’s – including hygiene assistance, peri-washing, oral care, bed baths, hair washing and styling, and assistance to dress, assistance with mobility as per care plans and client capacity

- Stoma Care

- Domestic Assistance

- Social support, including regular checks at home for physical and mental health purposes, and providing respite in the home to support clients and families

- Safe food preparation, including cooking full meals

- Following care plans, and reporting incidents/hazard/risks, while taking reasonable steps to minimise harm to both myself and others

- Customer service including taking phone orders

- Handling of money – cash register operation/receipt of money through cash and eftpos transactions, balance of till at closing

- Food preparation

- Cleaning of food stations and customer areas