Monica Hedley

• Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
• Proficient in most areas of nursing including blood draws,catheter placement and pathology.
• Rostering of staff
• Consistently coming under budget in areas such as cost of wages and cost of goods increasing our profit margin
• Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
• Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
• Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
• Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
• Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
• Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
• Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
• Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
• Administered medications to animals in treatment and documented changes in condition.
• Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
• Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
• Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
• Streamlined clinic operations by implementing efficient inventory management practices for medical supplies and medications.
• Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
• Maintained accurate medical records for efficient patient care and treatment followup.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
• Trained and mentored other staff.
• Performed faecal examinations, urinalysis and venipuncture.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
• Conducted regular staff training sessions to ensure high levels of patient service and care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

I began my placement for my Certificate 4 in Vet Nursing at Greencross vets in Upper Coomera. Whilst i was completing my placement hours i was employed as a casual nurse on the locum roster.

When i permanent position became available at the Upper Coomera clinic i was employed here on a part time basis and worked there for a few months until i was promoted to Practice Manager of Greencross Helensvale Square. It was here that i completed my placement hours while employed and completed my certificate.

I have also been a casual nurse for AEC over the years.