Monica Hicks

• Offered consultative services to assist clients in selecting furniture pieces that aligned with their functional requirements as well as aesthetic preferences.
• Boosted sales revenue by consistently meeting monthly sales targets of $240,000 through effective product promotion and relationship-building strategies.
• Ensuring specific project details are communicated in quote/order processes (finishes, sizes, and delivery details).
• Upholding excellent time-management skills and ability to work under pressure in fast-paced environment to produce multiple quotes within tight time frames.
• Worked closely with clients to understand their design vision, providing tailored solutions that met their unique needs and preferences.

• Developed strong customer relationships to meet monthly sales targets while overseeing operations of the Darwin branch.
• Controlled inventory effectively, optimizing stock levels to ensure wide variety of options were readily available for clients.
• Organized innovative showroom displays that showcased featured products, attracting more potential buyers and increasing foot traffic at the store location.
• Managed work schedules and instructed installers on project requirements for multiple installations. Updated customers on scheduled deliveries of furniture to offices and facilities.
• Evaluated effectiveness of current procedure strategies and made adjustments as needed, ensuring continued growth and assisting the installation team in developing precise labour and delivery costs for quotes by working with them.
• Followed up with clients after installation and delivery to gauge customer satisfaction.
• Participated as team leader to complete tender submission to secure a significant ongoing furniture supply contract with Charles Darwin University, improving company growth in the state.

• Developed interior design business that specialized in designing and managing interior fit-outs for various spaces such as workplaces, retail outlets, hospitality venues, and residential properties.
• Created innovative design concepts using sketches, 3D renderings, and concept presentations. Designs focused on function, environmental impact, aesthetics, budget, and time constraints.
• Stayed current on industry trends and incorporated new products into designs by attending trade shows, workshops, and networking events. Consistently honed expertise in the field.
• Devised project schedules to track expenses and building scopes.
• Monitored project progress by conducting regular site inspections, identifying risks, and taking corrective action as needed.
• Negotiated contracts and collaborated effectively across diverse teams to ensure projects were completed on time and within budget constraints

• Provided administrative support to mental health team, contributing to positive work environment by assisting colleagues with various daily administration tasks as needed, enabling them to focus on patient care and vital decision-making.
• Demonstrated versatility in handling diverse clerical tasks, including answering 70+ incoming phone calls per day, and prioritized tasks in challenging environment.
• Coordinated travel arrangements for patients and staff requiring transfer between hospitals in remote locations in Northern WA.
• Meticulously maintained accurate digital and physical medical records and legal documents and ensured compliance with company policies and procedures.
• Procurement and reconciliation of office supplies and medical machinery, utilizing inventory tracking systems to streamline processes to improve and maintain resource levels, and reducing costs.
• Greeted incoming visitors and patients with friendly, discretionary, compassionate, professional, and knowledgeable assistance. Observing strict confidentiality standards when handling sensitive information safeguards privacy of employees and clients alike.

• Engaged in front-desk services daily and nightly check-ins and departures, welcoming guests with warm and friendly demeanour, upholding strong relationships with repeat guests, and fostering loyalty and return visits.
• Maximized revenue by upselling room upgrades and additional services, providing tailored experience based on their travel requirements and preferences.
• Finalized accounts on checkout and balanced daily intake for resort’s outlets to produce reports and reservation documentation for operations following day.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during their stay.
• Served as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns, effectively addressing any issues that arose during their stay, to ensure guests had a relaxing and hassle-free stay.
• Managed large group bookings, prepared welcome packages, assisted with orientation, and escorted groups to meet-up points and hotel facilities, ensuring seamless event organization and accommodations.

• Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions, guiding clients through the rental process and handing over cars.
• Conducted thorough inspections of returned vehicles, identifying any damage or maintenance needs for prompt attention.
• Contributed to increased sales revenue by upselling additional services and products when appropriate.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Implementing and creating visual communication information—in particular, simplified graphical fact sheets—for a wide range of clients while taking cultural and linguistic nuances into account.
• Managed daily rental operations, overseeing car detailers, rostering, booking sheets, and fleet distribution, ensuring seamless service delivery across all touchpoints.
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Assessed client needs accurately during initial consultations, interpreting their lifestyles and desires, enabling tailored interior design solutions to ensure maximum results in their journey to build their dream homes.
Supported construction teams in the administration of collating and distributing the required documentation of specifications, tenders, contracts, and building applications
Compiled detailed written specifications, estimated material, and fitting costings, and communicated plan modifications with draftsperson, to present variations to clients.
Implemented cost-saving measures in material sourcing, reducing overall project expenses without compromising on quality.
Developed comprehensive project estimates based on material costs labour requirements which resulted in accurate quotes and pricing structures.

Responded to multi-line phone inquiries, routed messages to staff, greeted visitors, managed the filing system, and completed various administrative duties.
• Received and sorted incoming mail, emails and packages to record, dispatch, or distribute to the correct recipient.

Contract-related expenses were meticulously tracked and reconciled to increase financial reporting accuracy. Incoming invoices were organized and coded and data entry into QuickBooks was done promptly with accuracy ensured.
• Assisted the construction team in contract administration, document distribution for contractors and building approvals.
• Reduced errors in documentation by implementing quality control measures for all contracts and related materials.