MONICA HOSKING

Dispatch Clerk & Receptionist

Revive Technologies

04.2014 - 09.2025

Receive and book in faulty devices and parts using electronic database, and sort them into different sections.
Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Packed, secured, labelled packing safety stickers, created shipment labels and applied postage to repaired devices and mails to prepare items for shipment.
Managed multiple roles to be scheduled for each work load that had to be done in a specified time frame, to meet the job requirements each day.
Directed incoming calls to internal personnel, routing to best-qualified entity to respond to customers' needs.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Resolved customer problems and complaints.
Handled incoming inquiries through phone and email, delivering exceptional customer service consistently.
Assisted in onboarding new staff, providing training on office best practices and technology use.
Implemented office procedures that improved workflow efficiency and reduced response times.
Provided customers with information on products and services.
Communicated with customers to provide delivery updates and resolution.
Answered phone calls and responded to customer emails.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.