MONICA HOSKING
Biloela,QLD
Summary
I am a quick learner with strong attention to detail and a genuine willingness to learn. I approach every task with respect, dedication and a strong sense of responsibility, taking great pride in the quality of my work. I enjoy learning new skills, adapting to different environments and am always willing to roll up my sleeves and tackle whatever task is required of me.
Overview
11
11
years of professional experience
Work History
Service Advisor
Callide Valley Ford
Biloela, QLD
03.2025 - Current
- Addressed customer complaints promptly and courteously to maintain service quality
- Promptly responded to customer inquiries via phone, email or in person
- Communicated vehicle status updates between technicians and customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Facilitated warranty claims process to ensure customer satisfaction
- Generated invoices for completed services and processed payments from customers and fleet businesses
- Scheduled service appointments and coordinated shop workflow.
LINEMAC/ SERVICE ADVISOR & ADMIN ASSISTANT
Alan Grimshaw
Biloela, QLD
06.2024 - 02.2025
- Served as a Service Advisor, managing customer interactions and coordinating the day-to-day service department operations
- Booking and scheduling vehicle servicing and repairs.
- Liaised between customers and mechanics to ensure timely completion of jobs and alignment with customer expectations.
- Preparing work orders for individual service jobs.
- Pricing and closing completed work orders.
- Providing customers with advice regarding servicing and vehicle requirements.
- Assisting with warranty claims and related administration.
- Served as an Administration Assistant, supporting the dealership’s financial and administrative operations under the guidance of the Accountant and Accountant’s Assistant.
- I completed the following responsibilities:
- Completing bank and credit card reconciliations.
- Loading and processing payments.
- General data entry and financial administration.
- Preparing monthly Ford reporting.
- Completing weekly Ford and Mitsubishi vehicle receipting.
- Auditing and closing vehicle deals.
- Maintained vehicle profit spreadsheets to provide accurate financial oversight of dealership operations.
- Completed weekly cash till reconciliations and banking to ensure financial accuracy and accountability.
- Providing general administrative and accounting support.
FARM HAND
Gary and Janette Hosking
Jambin, Qld
01.2016 - 06.2024
- Gained experience as a farm hand on Lucerne and cropping farm, developing practical skills in weed management, tractor operation, crop maintenance, and cattle handling.
- Operated tractors and farm equipment for property maintenance tasks.
- Assisted planting, harvesting, and general field work during seasonal demands.
- Maintained tools, equipment, and supplies to support efficient farm operations.
- Executed general maintenance tasks around farm, repairing fences and buildings to ensure safe and functional environment.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- I am comfortable undertaking a variety of general farm duties, enjoy hands-on work and have a good understanding of the responsibilities involved in maintaining and operating a productive farm.
Education
School of Distance Education
Rockhampton Skills
- Warranty claims
- Repair estimating
- Service scheduling
- Service coordination
- Customer service
- Customer communication
- Warranty processing
- Equipment maintenance
Timeline
Service Advisor
Callide Valley Ford
03.2025 - Current
LINEMAC/ SERVICE ADVISOR & ADMIN ASSISTANT
Alan Grimshaw
06.2024 - 02.2025
FARM HAND
Gary and Janette Hosking
01.2016 - 06.2024
School of Distance Education