Monica Isaac
Summary
Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, strong organizational capabilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and adept at adapting to evolving needs. Expertise in scheduling, customer service, and administrative support ensures seamless daily operations and enhances overall productivity.
Overview
5
5
years of professional experience
Work History
Receptionist
Bupa Medical Visa Services Southport
Gold Coast, QLD
01.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Casual Sales Assistant
Pandora
03.2023 - 07.2023
- I worked at Pandora from March 2023 till the end of July 2023
Medical Receptionist
Canberra Laparoscopic Robotic and Laser Urology Centre
02.2023 - 05.2023
- I worked as a Medical receptionist at the National Capital Private Hospital and utilised Genie Software
Casual Sales Assistant
Forever New
11.2022 - 01.2023
- I worked at Forever New since the beginning of November 2022 till the end of January 2023 as a Casual.
Christmas Casual
Tommy Hilfiger
11.2021 - 01.2022
- I worked as a Christmas casual at Tommy Hilfiger DFO Moorabbin throughout November and December 2021 and January 2022
Medical Receptionist
Duff Street Medical Clinic
09.2020 - 03.2021
- I worked as a Medical receptionist at Duff Street Medical Clinic for 7 months and utilised the Best Practice Software
Education
Bachelor of Laws - Law
Deakin University
Melbourne, VIC02-2028
High School Diploma -
Haileybury College
01.2022
Skills
- Strong verbal communication
- Strong attention to detail
- Customer service excellence
- Client service excellence
- Fast typing proficiency
- Effective organization skills
- Effective time management
- Effective communication skills
- Detail-oriented data management
Timeline
Receptionist
Bupa Medical Visa Services Southport
01.2025 - Current
Casual Sales Assistant
Pandora
03.2023 - 07.2023
Medical Receptionist
Canberra Laparoscopic Robotic and Laser Urology Centre
02.2023 - 05.2023
Casual Sales Assistant
Forever New
11.2022 - 01.2023
Christmas Casual
Tommy Hilfiger
11.2021 - 01.2022
Medical Receptionist
Duff Street Medical Clinic
09.2020 - 03.2021
Bachelor of Laws - Law
Deakin University
High School Diploma -
Haileybury College
Hobbies
Playing different sports including netball, tennis and badminton
Playing the piano