Monica Jane Carter
Kilmore,Australia
Summary
In my recent employment at ProsperCare and HireUp, I have shown that I can deliver individualised support plans and manage challenging behaviors with cultural awareness. My expertise in disability services and health and safety is complemented by a strong ability to lead teams and advocate effectively for clients, achieving significant service effectiveness. I have extensive experience living and working in Aboriginal Communities in NT WA and SA.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Disability Support Worker
ProsperCare and HireUp
Melton-Romsey-Lancefield-Woodend-Heathcote-Sunbury, VIC
01.2025 - Current
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Helped disabled persons access community resources such as housing options or job training programs.
- Tracked patient or client care and followed through to provide service effectiveness.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Advocated for clients to resolve medical or personal crises.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to appointments, social events, and other activities as needed.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
APS3 Administration Officer
Defence International Training Centre
RAAF Williams-Laverton, Australia
04.2024 - Current
- Resigned to begin my career as a Disability/Mental Health Support Worker
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Created reports using advanced data management and software skills.
- Monitored office services mailbox for business support needs and requests.
- Maintained accurate records of employee attendance data using HR software applications.
Customer Contact Officer
Australian Tax Office
Box Hill, Australia
05.2023 - 08.2023
- Assisting with customer enquiries for their Australian Tax office Accounts, 90% WFH position
- Use many ATO systems to navigate for clients information
- Resigned during Training period and accepted offer for Victoria University Course
Assistant Driver Instructor Level 5
Wodonga TAFE
Puckapunyal, Australia
01.2023 - 04.2023
- Assessing and Instructing Army Trainees for Driving Heavy Vehicles at the Army Transport Wing in Puckapunyal
- Withdrew during initial training, change of mind
HR Administration APS3
Recruit Development Company
Kapooka, Australia
01.2021 - 01.2023
- Human Resource, Company and course administration for Army Recruits and Platoon Command at First Recruit Training Development Company HQ
- Data management of ADF personal details
- Build Relationships with Pay and conditions, Your Customer Service, Royal Military College and Careers Management
- Process Reserve Attendance Diary's for Staff and Recruits
- Book Travel and workflow delegated Approvals
- Use many Defence systems through the Defence Restricted Network and privileged internet access, this included filing and workflows on Objective
- Creating and updating Unit based and Army wide Data
- Utilise and create Spreadsheets for Tracking and Statistics
- Accessing Military personnel data
Health Clerk
Serco/Bupa
Kapooka, Australia
03.2019 - 01.2021
- Administrative and Customer Service role in Kapooka Military Hospital HQ and Staff Clinic
- Develop working relationship with clinical staff and liaise with local Medical Providers
- Professional concise customer service and directions
- Process health accounts produce reports and statistics
- Main point of contact for the facility
Office Receptionist
Town House Hotel
Wagga Wagga, Australia
09.2018 - 03.2020
- Front Office reception duties, with 3 set shifts a week
- Worked closely with operations to ensure the smooth running of accommodation and restaurant bookings
- Excellent telephone manner and customer service skills
- Demonstrated ability to resolve outstanding payments and complaints
- Management and closure of the Hotel on a Sunday along with regular Overnight Stays (on call for guests)
- Resigned due to the pandemic and took the option of Full time at the Kapooka Health Centre
Office Receptionist
Pavilion Hotel
Wagga Wagga, Australia
10.2017 - 10.2018
- Guest Service Agent and weekend night Manager
- Work unsupervised and deal with complaint management after 5pm
- (Weekend on call overnight Stays)
- Hotel Balance, roll over of Accounts and Banking
- Resigned to Move to a more secure position at the Townhouse
2IC Health Information Officer Grade 5 & Ward Clerk Admin Grade 3
Calvary Riverina Hospital
Wagga Wagga, Australia
04.2015 - 08.2017
- Administrative and 2IC HIS position
- Complete all admission and discharge procedures according to policy and Australian Privacy and consent legislation
- Tasks include retrieval of information from patient records for clinical staff
- Answer enquiries from other Hospital Emergency departments under demanding circumstances
- Fulfill the role as relief Manager/Supervisor on higher duties for 2 to 4 weeks at a time, when HIS manager is absent
- Teach and coach new staff and volunteers
- Access patient records, process data on IPM and Vitro
- Receive and action Subpoenas within timeframes and answer enquiries for medico legal matters
- Ward clerk relief on St Gerrards Maternity and surgical ward
- Resigned to Study Cert 4 Admin
Business Sales Manager, Customer Service Officer
Medibank
Wagga Wagga, Australia
03.2005 - 04.2015
- Business Sales and Customer Service Role assisting members with their Health Insurance Sales, claims and enquiries
- Team management, manage lead conversion for the Wagga area
- Proven success in meeting deadlines and exceed Sales targets
- Use of advanced Data Base systems
- Take payments, balance Branch and roster staff
- Business trips to Sydney for Quarterly meetings and training
- Co-ordinate and take Meeting minutes
- Lead projects and Business as usual changes
- Business closed in Wagga, offered relocation or paid out Redundancy
Lunch coordinator, Receptionist
Pavilion Motor Inn
Wagga Wagga, Australia
04.2004 - 11.2004
Service Advisor, Customer Care Advisor & Receptionist
Wagga Motors
Wagga Wagga, Australia
05.2003 - 03.2004
Receptionist, Restaurant Supervisor
MULTIPLE Positions: Pavilion, Country Comfort, Charles Sturt University Conference and Catering Department
Wagga Wagga, Australia
06.2001 - 04.2003
Business Manager & Proprietor
Tropical Amusements
Katherine, Australia
03.1995 - 04.2001
- Management of bookings for carnivals, festivals and country agriculture shows throughout NT, WA, SA, QLD, VIC and NSW
- Ownership and responsibility for a fleet of vehicles including prime mover, semi-trailers, Trucks, Caravans and Generators
- Driving and towing HC and HR Vehicles, long distance
- Apply through Land Council for Aboriginal Permits to enter lands
- Responsible for maintenance of fleet and set up of equipment, supervise and teach staff
- Show full understanding of the different Aboriginal Cultures, communities and languages
Education
CERT 4 - Mental Health
Victoria University
11-2024
CERT 4 - Mental Health Units
Digital TAFE NSW
01.2021
CERT 4 - Business Administration
New England TAFE NSW
01.2019
Bachelor of Commerce - incomplete
Tasmanian University
TASHigher School Certificate -
Hobart College
TASSchool Certificate -
Kingston High School
TASSchool Certificate -
Dripstone High School
Darwin, NTSkills
- Cultural awareness
- Disability services
- Individualized support plans
- Health and safety
- High Level Administrator
Certification
- Current NDIS Worker Screening Check, Current
- Current Victorian Working with Children Check and Police Check, Current
- Current FIBA ID319987 BNSW NCAS Club Coach Basketball, Current
- Current VIC Heavy Ridged HR Manual License, Current
- Current AGSVA NV1 Security Clearance, 2022
- Current VIC RSA, 11/23
- HLTAID009 Provide cardiopulmonary resuscitation, NOV 2023
- HLTAID010 Provide basic emergency life support, NOV 2023
- HLTAID011 Provide First Aid - St John Ambulance, NOV 2023
- TAEASS402 Assess Competence - Wodonga TAFE, 2023
- Cert 4 Business Administration - New England TAFE NSW 2019
- Cert 4 Mental Health - Victoria University TAFE 2024
Hobbies and Interests
- Attending Theatre shows
- Camping
- Surf Boarding
- Snow Skiing
- Playing & Coaching Wagga Wagga Basketball Association, FIBA Registered, NSW state League player and Jnr REP Coach 2010-2019, 2014 Senior REP Director.
- Swimming
References
Available upon request
Work Placement
01/07/24 - 31/08/24, Gellibrand Support Services
Timeline
Disability Support Worker
ProsperCare and HireUp
01.2025 - Current
APS3 Administration Officer
Defence International Training Centre
04.2024 - Current
Customer Contact Officer
Australian Tax Office
05.2023 - 08.2023
Assistant Driver Instructor Level 5
Wodonga TAFE
01.2023 - 04.2023
HR Administration APS3
Recruit Development Company
01.2021 - 01.2023
Health Clerk
Serco/Bupa
03.2019 - 01.2021
Office Receptionist
Town House Hotel
09.2018 - 03.2020
Office Receptionist
Pavilion Hotel
10.2017 - 10.2018
2IC Health Information Officer Grade 5 & Ward Clerk Admin Grade 3
Calvary Riverina Hospital
04.2015 - 08.2017
Business Sales Manager, Customer Service Officer
Medibank
03.2005 - 04.2015
Lunch coordinator, Receptionist
Pavilion Motor Inn
04.2004 - 11.2004
Service Advisor, Customer Care Advisor & Receptionist
Wagga Motors
05.2003 - 03.2004
Receptionist, Restaurant Supervisor
MULTIPLE Positions: Pavilion, Country Comfort, Charles Sturt University Conference and Catering Department
06.2001 - 04.2003
Business Manager & Proprietor
Tropical Amusements
03.1995 - 04.2001
CERT 4 - Mental Health
Victoria University
CERT 4 - Mental Health Units
Digital TAFE NSW
CERT 4 - Business Administration
New England TAFE NSW
Bachelor of Commerce - incomplete
Tasmanian University
Higher School Certificate -
Hobart College
School Certificate -
Kingston High School
School Certificate -
Dripstone High School
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