Monica JIANG

Excellent selling skills through my trading business. I had to manage the whole process of choosing products, marketing, selling, dealing with customers and delivery. I also provided great after-sale services to teach my customers how to use the products.

The business was international trade which is to import and export Australian goods to China, mainly beauty and health products. The business was quite successful. I had more than 2000 loyal customers and my yearly gross was up to 5 hundred thousand Australian dollars. I am very good at selling and dealing with different customers, also very passionate and professional in beauty and fashion.

• Reward-winning Florist under my management. It has brought many rewards: the 2014 Local Business Award winner Florist, the 2015 Local Business finalist Florist and the 2016 Local Business Award winner Florist from Canterbury Council.
• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Consulted with customers to assess needs and propose optimal solutions.

• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

• Collected room deposits, fees, and payments.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Maintained consistent positive customer feedback.