Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Monica Kent

Moonee Ponds,VIC

Summary

Motivated, focused, customer driven and team orientated Cabin Crew member with 18 years of experience in the Aviation industry. I have gained many skills throughout this time including exceptional communication skills with customers and crew alike. I have lead teams on a regular basis as number 1 crew and spent much time liaising with customers, ensuring their expectations are not only met but exceeded.

I am driven, goal orientated and personable.

Overview

26
26
years of professional experience

Work History

Flight Attendant, Cabin Manager CC1 Role

Qantas
11.2005 - Current
  • Cabin Supervisor leading a team to run the daily operation of a flight and providing communication between the cabin and flight deck crew.
  • Human Factors course facilitator providing regular training for cabin crew to remain current in the field of human factors.
  • Manage a team to provide customer satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Lead the cabin proactively and solve internal problems related to employee turnover by revamping training.
  • Mentor new employees resulting in stronger staff development and increased productivity.
  • Attend workshops and training in customer service, conflict resolution tactics and safety procedures to keep current of all new requirements and procedures.

Dental Theatre Nurse

Dr Rick Lazar- Specialist Prothodontist
01.2001 - 11.2005
  • Handled running of specialist training courses on dental implants provided by Dr. Lazar to dentists from around Australia, ensuring high levels of productivity and progression.
  • Assisted Dr Lazar during surgical implantation of dental implants and bone marrow transplant procedures.
  • Improved and developed my knowledge in the specialized field of dental implants through continuing education courses and seminars.
  • Maintained accurate medical and dental records of patients by documenting important patient data.
  • Exposed, developed and mounted both intraoral and extraoral dental x-rays.
  • Handled patient calls to address customer inquiries and concerns.
  • Used coordination and planning skills to achieve results according to schedules for Dr Lazar's regular training courses.

Sales Representative

Nexus
12.1999 - 01.2001
  • Cabin Supervisor leading a team to run the daily operation of flight and facilitating communication between cabin and flight deck.
  • Human Factors course facilitator providing regular training for cabin crew to remain current in the field of human factors.
  • Managed a team to provide customer satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Lead the cabin proactively and solved internal problems related to employee turnover by revamping training approaches.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Education

Cert IV in Training And Assessment

TAFE
Joondalup
11.2018

Bachelor of Arts - Legal Studies

Murdoch University
Murdoch
07.2000

High School Diploma -

Dianella Secondary College
Dianella
12.1999

Skills

  • Team leader
  • Training instructor
  • Staff Management
  • Customer service
  • Relationship-Building
  • Interpersonal Communication
  • Conflict/complaint Resolution
  • Analytical skills
  • Brand Promotion
  • Creative problem solving
  • Good listening skills
  • Sales and marketing
  • Team focused
  • Goal oriented

Accomplishments

    Human Factors Facilitator - August 2024

    Provide regular training to cabin crew and flight crew in the field of Human Factors.

    QANTAS SPIRIT AWARD - 2017

    Email received from Kim Priest, Head of Cabin Crew, on 10/06/2017

Timeline

Flight Attendant, Cabin Manager CC1 Role

Qantas
11.2005 - Current

Dental Theatre Nurse

Dr Rick Lazar- Specialist Prothodontist
01.2001 - 11.2005

Sales Representative

Nexus
12.1999 - 01.2001

Cert IV in Training And Assessment

TAFE

Bachelor of Arts - Legal Studies

Murdoch University

High School Diploma -

Dianella Secondary College

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Monica Kent