Monica Knowles
Launceston
Summary
Highly motivated and dependable job seeker with a passion for people and retail. Experienced in dynamic, high performance work environments, skilled in processing sales transactions, returns, handling cash, using registers, locating and arranging merchandise. Known for maintaining high standards in store presentation and customer interaction with a knack for providing excellent customer service, maintaining a welcoming store atmosphere and with added managerial experience. Offering strong interpersonal skills and a natural ability to engage with customers in a retail setting, eager to continue to learn and further develop on existing skills as well as master some new ones. Dependable team player with focus on achieving positive results and adapting to changing store needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Assistant
Kmart Australia
07.2022 - Current
- Greeting customers, assisting in locating merchandise, and suggesting suitable options and/or alternatives.
- Handling product returns and exchanges, complying to company policies while maintaining customer satisfaction.
- Assisting customers with prompt and polite support both in-person and via telephone.
- Managerial experience, often stepping up into the role as Duty Manager when needed to independently manage a team, delegating tasks as necessary and ensuring smooth operations of the store across all areas.
- Use of POS system to process sales, returns, customer accounts, online orders and click and collect.
- Managing cash register operations inc. cash clearances, change orders and processing end of day on registers.
- Maintaining a tidy and organised store environment, arranging and presenting merchandise for appealing aesthetics and creating a positive customer experience.
- Providing training and guidance to new staff, ensuring high level of service quality and contributing to their career development.
Market Assistant
Independent Business
01.1998 - 12.2006
- Arranged and presented products in visually appealing and organised display for optimal sales success.
- Created inviting environment for customers by maintaining stall organisation and cleanliness.
- Managed efficient cash transactions.
- Answered customer questions about products, helped locate merchandise.
- Listened to customer needs and desires to identify and recommend ideal products.
- Stocked merchandise, clearly pricing items and arranging according to size or colour.
- Provided exceptional services and pleasant shopping experiences to customers.
Education
High School Diploma -
Deloraine High School
Deloraine, TAS12.2005
Skills
- Excellent Communication
- Self Motivated
- Active Listening
- Flexible and Adaptable
- Organisation and Time Management
- Problem Solving
- Cash Handling
- Attention to Detail
- Visual Merchandising
- POS System Operation
- Reliable and Responsible
- Multitasking Abilities
Certification
Certified First Aid, Hero HQ | Expires: April 2027
Certified CPR, Hero HQ | Expires: April 2025
Timeline
Retail Assistant
Kmart Australia
07.2022 - Current
Market Assistant
Independent Business
01.1998 - 12.2006
High School Diploma -
Deloraine High School
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