Monica Kwiecien
Summary
Knowledgeable Emergency and Critical Care Veterinary nurse with a solid background in nursing leadership and staff management. I believe I am an ambitious, reliable and hard working individual, with a positive attitude and working within a team environment is something I highly enjoy. I am focused on providing the highest standard of patient care through collaboration and continuous education. I am known for my reliability, sound knowledge and effective communication skills. I am always willing to give anything a go and believe there is always room for improvement and professional growth.
Overview
10
10
years of professional experience
Work History
Emergency & Critical Care Nursing Manager
Animal Emergency Centre Frankston
09.2022 - Current
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Promoted a positive work environment by addressing staff concerns promptly and providing resources for professional development opportunities.
- Maintained regulatory compliance by staying up-to-date with changing industry standards and ensuring staff adherence to policies and procedures.
- Developed and implemented effective nurse scheduling to optimize staffing levels and minimize overtime costs.
- Fostered a culture of continuous improvement by leading team training sessions on new technologies and best practices in nursing management.
- Enhanced staff performance through regular evaluations, feedback, and tailored coaching sessions.
- Delegated responsibilities effectively amongst team members according to individual strengths and areas of expertise which allowed for smooth transitions during shift changes and increased overall productivity.
- Led staff meetings to keep team informed of changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Ordered all pharmacy and consumable supplies and kept check on inventory levels.
Emergency Veterinary Nurse
Animal Emergency Centre Frankston
01.2016 - Current
- Attending to clients with exceptional customer service, Banking, Handling Cash and Credit Transactions, Maintaining cleanliness and Hygiene, Answering phone calls in a professional manner, Prepare patients for surgery following best practice protocols, Working effectively in a team ensuring professional communication, Initial patient triage, Placing IV Catheters, Taking Bloods, Pre and Post patient monitoring during surgeries, Assisting with Radiographs / Ultrasounds, Caring for hospital patients, Assisting with discharge instructions to owners, Highly organized in preparation for emergency procedures
- Maintained accurate patient notes for efficient patient care and treatment.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered medications to animals in treatment and documented changes in condition.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
Trainee Veterinary Nurse and Receptionist
Greencross Vets
01.2015 - 01.2016
- Demonstrated commitment to ongoing professional development by attending conferences or workshops related to animal health issues or industry trends.
- Efficient client communication skills, phone triaging and communication with team members on incoming emergencies
- Built strong relationships with clients through attentive listening skills, empathy, and professional demeanour during visits.
- Maintained a safe working environment by adhering to established protocols for infection control and hazardous materials handling.
- Improved clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and laboratory spaces.
- Demonstrated excellent restraint techniques ensuring the safety of both animals and staff during examinations or procedures.
- Supported veterinarians in diagnostic procedures such as taking x-rays and collecting samples for laboratory testing.
Education
VETERINARY
VETSNOW - DIPLOMA IN EMERGENCY AND CRITICAL CARE
UNITED KINGDOM 12.2026
Bachelor of Applies Science - Veterinary Technology Major -
University of Queensland, Gatton
06.2017
Certificate IV Veterinary Nursing -
University of Queensland, Gatton
06.2017
Year 12 VCE, College Captail -
St Francis Xavier College
Beaconsfield, Melbourne12.2010
Skills
- Highly organized
- Trustworthy and reliable
- Positive Attitude
- Fast learner
- Strong use of Veterinary terminology
- Proficient in cash/ credit payments
- Self-motivated
- Nursing Expertise
- Strong attention to detail
- Excellent customer service skills
- Active Listener
- Team Player
- Strong written and verbal communicator
- Computer literate
Accomplishments
2023 Nominee for Speciality and Emergency Nurse of the year at National Greencross Veterinary Symposium.
References
- Jacinta Hargan, Hospital Operation Manager AEC Victoria, 0418 712 419, jacinta.hargan@aecvet.com.au
- Jacque Tsai, Frankston Animal Emergency Centre Veterinary Team Leader, 0421 872 338, jacque.tsai@aecvet.com.au
- Brian Lam, Veterinary Director AEC Victoria, 0404 886 292, brian.lam@aecvet.com.au
- Nicole Fowler, Personal Reference, 0413 174 326
Timeline
Emergency & Critical Care Nursing Manager
Animal Emergency Centre Frankston
09.2022 - Current
Emergency Veterinary Nurse
Animal Emergency Centre Frankston
01.2016 - Current
Trainee Veterinary Nurse and Receptionist
Greencross Vets
01.2015 - 01.2016
Bachelor of Applies Science - Veterinary Technology Major -
University of Queensland, Gatton
Certificate IV Veterinary Nursing -
University of Queensland, Gatton
Year 12 VCE, College Captail -
St Francis Xavier College
VETERINARY
VETSNOW - DIPLOMA IN EMERGENCY AND CRITICAL CARE
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