Monica Lasserre
St George ,QLD
Summary
Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Ranger
QMDCL
05.2023 - Current
- Operated and maintained vehicles, tools and equipment to perform enforcement, patrol, construction and maintenance duties.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
Traffic Controller
South West Traffic Managment
01.2013 - 05.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Courier
Courier Connect Handy Store
11.2021 - 02.2022
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Skills
- Rule Enforcement
- Emergency Response Coordination
- Public Education
- Crew Leadership
- Inventory Control
- Operations Management
- Attention to Detail
Timeline
Ranger
QMDCL
05.2023 - Current
Courier
Courier Connect Handy Store
11.2021 - 02.2022
Traffic Controller
South West Traffic Managment
01.2013 - 05.2023