Melvin Mila
Moe,Australia
Summary
Developed strong client relationship management and persuasive communication skills in fast-paced sales environment. Proven ability to analyze client needs, deliver tailored solutions, and close deals effectively. Ready to leverage these skills to contribute value and drive success in new professional fields.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Consultant
Aussie Broadband
Morwell, VIC
03.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Established and managed performance metrics to enhance productivity.Exceeding expectations consistently.
Senior Sales Assistant
Aldi
Morwell, VIC
06.2023 - 03.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Bakery Assistant
Coles
Moe, Victoria
08.2022 - 11.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Warehouse Worker
Jerome's Furniture
San Diego, CA, US
11.2019 - 04.2022
- Stock Picker on a forklift
- Prepared furniture for transport by wrapping and securing items effectively.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Participated in routine safety training sessions to stay current on best practices within the industry.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
- Aided in maintaining accurate records of incoming and outgoing shipments through diligent documentation efforts.
- Demonstrated compliance with company policies and procedures, reinforcing a safe and productive work environment.
- Streamlined warehouse operations through skillful prioritization of tasks according to urgency and importance levels.
Fulfillment Associate
Amazon
San Diego, CA, US
03.2020 - 09.2021
- Organizing orders to correct routes to be delivered in a timely manner
- Trained in multiple different positions to keep the work flowing smoothly
- Dependable, reliable, and fast is what my managers would describe me as and how I strive to be everyday as best as I can
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Deli Worker
Barons Marketplace
Rancho Bernardo, CA, US
03.2018 - 03.2020
- Maintained cleanliness and restocked items for all bar areas regularly.
- Demonstrated strong organizational skills to manage fast-paced environments effectively.
- Recognized widely by coworkers across various locations for strong work ethic.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
Warehouse Manager
Artech Sinrud Industries
Arlington, WA, US
08.2012 - 08.2017
- Specialized in overseeing Plastic Mold Injection Manufacturing processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High school or equivalent -
Skills
- Forklift
- Order Puller
- Picker Packer
- RF Scanner
- General Labor
- Shipping
- Warehouse Associate
- Loading
- Warehouse experience
- Unloading
- Customer service
- Order Fulfillment
- Pallet Jack
- Customer relationship management
- CRM proficiency
- Product and service sales
- Persuasive communication
- Closing techniques
- Community networking
- Strategic planning
- Online marketing
- Consultative sales
- Lead generation
- Referral generation
- Sales analysis
- Customer liaison
- Sales funnel management
Certification
Forklift Certification
Personal Information
Authorized To Work: Unrestricted Australia
Timeline
Sales Consultant
Aussie Broadband
03.2024 - Current
Senior Sales Assistant
Aldi
06.2023 - 03.2024
Bakery Assistant
Coles
08.2022 - 11.2022
Fulfillment Associate
Amazon
03.2020 - 09.2021
Warehouse Worker
Jerome's Furniture
11.2019 - 04.2022
Deli Worker
Barons Marketplace
03.2018 - 03.2020
Warehouse Manager
Artech Sinrud Industries
08.2012 - 08.2017