Monica Mach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Waitress/Manager on Duty
Jade Teahouse Restaurant
2015.01 - 2024.04
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Administration Officer
Royal Freemasons' Benevolent
2022.12 - 2023.12
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
Book-Keeping/Administrator - Business Operations
Jade Teahouse Restaurant
2021.04 - 2023.09
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Targeted new customers to grow geographic reach and increase revenue.
Education
Certificate IV - Finance & Mortgage Brokerages
Tafe NSW
Bankstown, NSW04.2024
High School Diploma -
Gungahlin College
Gungahlin Town Centre, ACT12.2020
Skills
- Procedure Development
- Office Management
- Budget Adherence
- Scheduling and calendar management
- Personnel Management
- Document Control
- Records Management
- Payroll and budgeting
- Relationship Building
- Guest Relations Management
- Customer Service
- Team Collaboration
Languages
Cantonese
Native or Bilingual
Vietnamese
Limited Working
Timeline
Administration Officer
Royal Freemasons' Benevolent
2022.12 - 2023.12
Book-Keeping/Administrator - Business Operations
Jade Teahouse Restaurant
2021.04 - 2023.09
Waitress/Manager on Duty
Jade Teahouse Restaurant
2015.01 - 2024.04
Certificate IV - Finance & Mortgage Brokerages
Tafe NSW
High School Diploma -
Gungahlin College
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