Monica Maher
Summary
I am and always have been a hard dedicated worker each workplace that i have been working in i have put all my time and efforts into making the business succeed. I am open to learning and also to be the person taking the lead or the person following which ever i am required to do for the job that works best to my abilities. I am good with people and my personality leaves a lasting but effective impression on customers when i have met them and served them. I believe you as a worker are the face of the company/business you always have to make a good impression and have the customer leaving more than satisfied and have them wanting to return to the business. I have been off work for more than a year because of a unfortunate family health crisis and loss but now that things have settled i am more than ready to go back into the workplace with my fantastic skills.
Overview
11
11
years of professional experience
Work History
Beauty Therapist
Hamilton Spa
01.2020 - 05.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Maintained regular client list and successfully handled walk-in customers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Trained new staff in product knowledge and customer service protocols.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
Store Manager
Rivers
04.2017 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Barista
Clean Slate
03.2016 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Retail Shop Assistant
Rivers
02.2011 - 09.2013
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer loyalty by offering personalized incentives such as rewards programs, special discounts or event invitations.
- Streamlined checkout process with efficient bagging techniques that protected merchandise while minimizing wait time.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Remained calm and composed in tense situations involving angry or upset customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Education
Diploma - Beauty Therapy
TAFE
Katoomba01.2020
Certificate III - Hairdressing
TAFE
Kingswood, NSW08.2011
Year 10 High School Certificate -
Katoomba High School
Katoomba, NSW01.2011
Skills
Beauty skills
Waxing services
Dye and Tint Application
Skincare product knowledge
Sales and Upselling
Client consultation abilities
Deep Tissue Massage
Waxing and hair removal techniques
Nail Treatments
Appointment Scheduling
Hot Stone Massage
Eyebrow shaping precision
Expert massage techniques
Hot stone understanding
Tool sterilization knowledge
Aromatherapy understanding
Swedish Massage Techniques
Sensitive skin care
Makeup application proficiency
Customer Service
Products knowledge
Retail experience
Relationship Building
Customer Consultation
Beauty Trends
Flexibility and Adaptability
Upselling strategies
Merchandise Restocking
Manicures and Pedicures
Client Relationship Building
Payment Processing
Makeup Application
Brand Promotion
Makeup techniques
Event Planning
Waxing treatments
Social skills
Clear Communication
Facial Hair Removal
Eyebrow Shaping
Facials and makeup applications
Lash and eyebrow maintenance
Employee Training
Barista/Cafe skills
Friendly and outgoing
Cash Handling
Opening and closing duties
Cleanliness
Order Taking
Espresso machine operation
Safe Food Handling
Beverage Preparation
Safe Food Handling Practices
POS Systems
Food Preparation
Menu Memorization
Coffee machinery
Drink customization
Food Running
Up-selling
Product Upselling
Product displays
Cooking
Smoothie making
Table setting knowledge
Table Bussing
Time Management
Attention to Detail
Problem-Solving
Reliable and Dependable
Cleaning and sanitizing
Active Listening
Food Serving and Preparation
Available Weekends
Coffee and Tea Preparation
Cash Register Operations
Front of House Operations
Packaging and Labeling
Food Storage Management
Retail skills
Customer Assistance
Customer Engagement
Retail Sales
Reliability and punctuality
Store Opening and Closing
Money Handling
Product Knowledge
Cash Register Operation
Professional Appearance
Stocking and Receiving
Store maintenance
Phone Etiquette
POS system operations
Conflict Resolution
Transaction Processing
Highly motivated
Decision-making skill
Stockroom Management
Inventory Control
Coaching and Mentoring
Accurate money handling
Sales Leadership
Shift Scheduling
Staff Management
Employee Scheduling
Hiring and Training
Decision-Making
Multitasking and Organization
painting rock climbing bush walking cooking
- I love painting and art in general to wind down to, rock climbing and bush walking anything outdoors brings me alot of happiness and peace . I just love cooking trying out new recipes is fun for me and also a wind down activity. I am also a huge animal lover i have a dog and a cat and rabbits at home who i adore.
Timeline
Beauty Therapist
Hamilton Spa
01.2020 - 05.2022
Store Manager
Rivers
04.2017 - 04.2018
Barista
Clean Slate
03.2016 - 03.2017
Retail Shop Assistant
Rivers
02.2011 - 09.2013
Diploma - Beauty Therapy
TAFE
Certificate III - Hairdressing
TAFE
Year 10 High School Certificate -
Katoomba High School
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