Monica Maniago

Worked across a broad spectrum of hospital environments, caring for patients in medical (e.g., respiratory, cardiac, neurological, gastroenterological, renal, infectious disease), surgical (e.g., neurosurgery, urology) and aged care.

• Administered direct patient care, including hygiene, mobility, and feeding, as delegated by Registered Nurses.
• Conducted patient monitoring and assisted with data collection for assessments (e.g., vital signs, weight).
• Observed and reported patient status changes and responses to care.
• Maintained precise clinical documentation in patient records.
• Ensured a safe and hygienic patient environment, including equipment maintenance and bed management.
• Provided dedicated, patient-specific care, including hourly monitoring for complex behaviours, ensuring continuous safety, assisting with daily living activities, and supporting medication adherence within scope of practice.

• Taking vital signs, blood pressure, blood glucose level
• Patient assessment and monitoring
• Patient Hygiene
• Cannula removal
• Infection control
• Assisted in patient care under the supervision of clinical instructors and registered nurses.
• Administered medications following proper procedures and protocol.
• Contributed to the development and implementation of nursing care plans.
• Collaborated with healthcare professionals to ensure holistic patient care.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
• Monitored patient vital signs, reporting any changes to experienced nursing staff.
• Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.

Worked across a broad spectrum of hospital environments, caring for patients in medical (e.g., respiratory, cardiac, neurological, gastroenterological, renal, infectious disease), surgical (e.g., neurosurgery, urology) and aged care.

• Administered direct patient care, including hygiene, mobility, and feeding, as delegated by Registered Nurses.
• Conducted patient monitoring and assisted with data collection for assessments (e.g., vital signs, weight).
• Observed and reported patient status changes and responses to care.
• Maintained precise clinical documentation in patient records.
• Ensured a safe and hygienic patient environment, including equipment maintenance and bed management.
• Provided dedicated, patient-specific care, including hourly monitoring for complex behaviours, ensuring continuous safety, assisting with daily living activities, and supporting medication adherence within scope of practice.

• Provided comprehensive patient care, including assistance with activities of daily living (ADLs), personal hygiene, and mealtime preparation.
• Accurately performed and charted vital signs, blood glucose levels, ECGs, urine analysis, and fluid input/output.
• Actively monitored and assessed patient conditions, promptly reporting changes to the nursing team.
• Collaborated effectively with multidisciplinary team members to support patient recovery and discharge goals.
• Maintained stringent infection prevention and control measures in all care activities.

Developed and implemented therapeutic recreational programs for geriatric and dementia residents, promoting their independence and well-being. Responsibilities encompassed patient-centered care, interest assessments, and safe management of outings, including medication administration.

Five years managing family, enhancing organizational and multi-tasking skills.

Utilized creativity and technical skills in content creation and editing.

Delivered administrative and customer service support, advising disabled members and processing orders for mobility, communication, self-care, respiratory, and prosthetic equipment.

Provided expert advice to disabled members while handling essential orders for diverse equipment.

Managed administrative and client support, processed orders, resolved queries, and produced reports while meeting deadlines and KPIs.

Managed administrative operations and customer service, overseeing application processing and client account management.

Handled inquiries, resolved complaints, promoted products, and addressed escalated issues while meeting KPIs.

Managed online advertising campaigns, excelling in client relations, order processing, and reporting.

Met KPIs by liaising with stakeholders and resolving issues promptly.

Provided IT helpdesk support, troubleshooting hardware/software issues for national users.

Managed high-volume customer service, addressing inquiries and complaints while escalating complex issues.

Administered administrative tasks including data management, system updates, and documentation; delivered technical training to new staff.

• Reduced overdue accounts while fostering client relationships for timely payments.
• Managed banking tasks including cheques, credit cards, and deposits.
• Sorted and distributed mail.
• Collaborated with finance and client services managers to ensure accurate account information.

• Credit Controller for Chubb Fire Safety, Collection Officer for Commander Australia and Commonwealth Bank.
• Conduct outbound calls to follow up on late credit card payments for Commonwealth Bank.
• Provide clients with accurate info and develop payment plans.
• Oversee 30-day Ledger Maintenance for South Australia and Canberra accounts.
• Manage accounts from payment arrangements to on-time payments, achieving set KPIs.
• Sort and distribute mail.

• Provided outstanding customer service and resolved client requests swiftly
• Supported administrative tasks for team
• Processed orders accurately and promptly
• Established relationships with stakeholders, clients, and agents to resolve discrepancies and meet KPIs
• Monitored all booked orders for delivery compliance
• Generated reports for clients, sales, and finance teams
• Coordinated with internal and external agencies to fulfill client orders and targets