Monica Merrigan
Vermont South,VIC
Summary
Experienced Reception, Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Imports & Customer Service
SOJO PTY LTD (TRADIE/TACKLE & UNDERWORKS)
Scoresby, VIC
02.2023 - 01.2024
- Meeting and greeting all visitors
- Management of all incoming calls, enquiries, and complaints
- Social media queries
- Administrative support
- Problem solving
- Made sure all accounts balanced
- Multitask, manage, and prioritise a wide variety of tasks
- Organized meetings
- Managed database, customer records
- Worked well within the team
- High attention to details
- Ordered stationery as well as office snacks
- Consolidated all Credit card statements
- Practiced discretion with VIP's information
- Worked in a very fast paced environment.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Ward Clerk - Casual
Mitcham Private Hospital
Mitcham, VIC
10.2022 - 01.2023
- Meeting and greeting patients
- Taking some details such as height and weight
- Showing patients to their rooms and explaining what is included in their rooms
- Answering phones
- Multitask, manage, and prioritise a wide variety of tasks
- Administrative support
- Answering patient queries
- Assisted NUM and other nurses
- Worked well within the team
- Worked in a very fast paced environment.
- Organized paperwork for doctors, nurses, and patients.
- Stored and retrieved permanent records on daily basis.
- Filled out records, staffing sheets, and patient documents.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
Administration Assistant
Eastern Health - Box Hill
Box Hill, Vic
01.2022 - 09.2022
- Worked with Excel, Word and PowerPoint
- Organized all Information Sessions, in person and online
- Organized Orientation Days for Graduates going into Eastern Health
- Organized all aspects of PMCV as well as non PMCV recruitment of Graduate Nurses
- From interview bookings to staff ID's
- Minutes Monthly Minutes
- Updated the Master file for the Learning and Teaching Directorate
- Booked rooms for meetings
- Managed all enquiries in person, phone, and email
- Worked under pressure in a fast-moving environment
- Met deadlines
- Ordered stationery for the whole department
- Worked with very little training.
Imports Clerk
C.H. Robinson- Melbourne
01.2006 - 01.2021
- Worked on Reception for the first 3 years
- Answering phones, receiving packages, and keeping a record, organizing couriers, ordering stationery, greeting clients and reception area upkeep
- I moved to Operations where I performed the following duties: registrations, client calls, updating transshipment details through portal, data entry
- I was then transferred to the Documents department where I performed the following duties: liaising with overseas agents and chasing for documents, registrations, collating shipment files for the Customer Service team, liaising with customer queries
- I then moved to the Customs team and performed the following tasks: registrations, compiling, loading invoices, data entry, document checking, working loading landed costing and invoicing.
Medical Administration Assistant - Weekends
Medipsych Pty Ltd
Mulgrave, VIC
01.2005 - 02.2008
- Customer service for mental health clinic
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Prepared and maintained accurate digital health records for patients.
- Facilitated communication between patients and healthcare providers by serving as a liaison during phone calls or in-person meetings.
- Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.
- Supported administrative team members by assisting with daily tasks such as answering phones, sorting mail, and organizing meeting schedules.
Receptionist Administrator
Patterson Personnel
01.2004 - 01.2006
- Promoted maintenance of professional and courteous customer interactions across all reception personnel
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Answered incoming calls, directing clients to individuals addressing specific needs
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Transaction Officer
Computer Share Investor Services
01.2003 - 01.2004
- Examined financial statements and records to collect important details and verify calculations
- Complied with all internal controls and federal regulations
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Operated computers programmed with accounting software to record, store, and analyze information.
Several Administration Positions
United Kingdom Working Holiday
01.2001 - 01.2003
- I took a gap year to experience living abroad and traveling by myself
- Whilst living in London, I worked for The New Zealand Government and an accounting firm.
Banquet Manager
The Duxton Hotel - Melbourne
01.2001 - 01.2002
- Delegated tasks to staff members to maximize production under tight deadlines
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Oversaw timeliness and quality of food delivery at high-volume events
- Liaised with catering department about event changes and implemented requested adjustments
- Provided exceptional service to guests by immediately addressing needs and requests.
Special Events Coordinator
The Windsor Hotel - Melbourne
01.2000 - 01.2001
- Staffed events by maintaining roster of available personnel and reliable service providers
- Resolved issues with service providers and inventory vendors to produce smooth events
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Special Events Coordinator
Hilton Hotel - Melbourne Airport
01.1999 - 01.2000
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Greeted patrons and participants at events to guide guests to locations and answer questions
- Developed site-specific operations plans governing aspects such as traffic and waste management for events
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
Sales Assistant
David Jones - Chadstone
01.1997 - 01.1999
- Worked in the Jeans department, Ladies Fashion
- Assisted customers face to face with their fashion needs
- Worked the cash register
- Ran the Jeans department by myself
- Displayed garments and kept stock tidy in department
- Provided fashion advice for customers.
Sales Assistant
Myer - Chadstone
01.1996 - 01.1997
- Worked in different department within the store as a casual sales assistant
- Greeted customers face to face and assisted them with their shopping needs
- Used the cash register as well as opened and closed for the day
- Assisted customers with fashion advice.
Education
Associate Diploma in Business - Office Administration
RMIT
Graduate Diploma in Event Management (Hospitality) -
William Angliss TAFE
Graduate Certificate in Tourism, Travel and Marketing -
Skills
- Excellent communicator
- Organized
- Highly developed customer service skills
- Cultural awareness
- Planning and coordination
- Agile and Adaptable
- Excellent oral and written skills
- Team player
- Attention to detail
- Diplomatic and tactful
- Compassionate
- Critical thinking abilities
- Problem Solving Prowess
- Time management mastery
- Patient Scheduling Expertise
- Appointment Coordination Abilities
- Medical Records Management
- Organizational Aptitude
- Office Administration Competence
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
- Office Administration
- Phone and Email Etiquette
- Managing patient records
- Appointment Scheduling
- Workload Management
- Follow-up skills
- Reception Management
- Patient Relations
- Customer Service
- Adaptable and Flexible
- Relationship Building
- Data Entry
- Office Management
- Calendar and Appointment Management
Certification
- Workplace First Aid Certificate Level 2
- Certificate in Italian (Holmesglen College - 1995)
Languages
Spanish (proficient)
Italian (conversational)
Other
Working with Children Check application has been made
Olderworkexperience
Trainer at C.H. Robinson, 2020, 2021, I was given the task to train all new employee in our software system Expedient., Assisted Management with different reports for special clients
References
References Upon Request
Hobbies and Interests
- People
- Psychology
- Art
- Martial Arts
- Language and culture
- Health and Wellbeing
- Painting
Timeline
Imports & Customer Service
SOJO PTY LTD (TRADIE/TACKLE & UNDERWORKS)
02.2023 - 01.2024
Ward Clerk - Casual
Mitcham Private Hospital
10.2022 - 01.2023
Administration Assistant
Eastern Health - Box Hill
01.2022 - 09.2022
Imports Clerk
C.H. Robinson- Melbourne
01.2006 - 01.2021
Medical Administration Assistant - Weekends
Medipsych Pty Ltd
01.2005 - 02.2008
Receptionist Administrator
Patterson Personnel
01.2004 - 01.2006
Transaction Officer
Computer Share Investor Services
01.2003 - 01.2004
Several Administration Positions
United Kingdom Working Holiday
01.2001 - 01.2003
Banquet Manager
The Duxton Hotel - Melbourne
01.2001 - 01.2002
Special Events Coordinator
The Windsor Hotel - Melbourne
01.2000 - 01.2001
Special Events Coordinator
Hilton Hotel - Melbourne Airport
01.1999 - 01.2000
Sales Assistant
David Jones - Chadstone
01.1997 - 01.1999
Sales Assistant
Myer - Chadstone
01.1996 - 01.1997
Associate Diploma in Business - Office Administration
RMIT
Graduate Diploma in Event Management (Hospitality) -
William Angliss TAFE