Monica Paradies
Gold Coast,QLD
Summary
Dedicated professional with extensive experience in nursing and client services, notably at Estia Health. Excelled in fostering independence and enhancing quality of life for residents, demonstrating exceptional organizational skills and a caring nature. Proven ability to adapt communication styles, ensuring high-quality support and promoting positive aging. Skilled in safety equipment use and problem-solving, committed to treating individuals with respect and compassion.
Overview
19
19
years of professional experience
Work History
Assistant in Nursing
Estia Health
01.2020 - Current
- Provided high-quality support to residents ensuring their daily needs were met with respect and compassion.
- Assisted residents with daily living activities, such as bathing, and dressing, fostering a comfortable and dignified living environment
- collaborated with a multidisciplinary team to support residents with challenging needs, enhancing their over-all quality of life
- Monitored and recorded residents health status
- Engaged residents in various activities designed to promote mental and physical well-being, helping to maintain an active and fulfilling lifestyle
- Ensured the privacy and dignity of residents were upheld at all times, building trusting relationships that encourage open communication.
Assistant in Nursing
Carinity
02.2019 - 10.2023
- Support and Assisted residents with activities of daily living with a focus on promoting independence , positive ageing & enhancing quality of life, providing a high standard of care
- Good understanding of complex needs & working with people with diverse medical conditions.
- Problem solviing and giving residents positive accurance
- Using safty equipmnent ( hoist) to enhance residennts daily activities and needs
- Being there for the residence and spending time with them when needed.
Group Lending Services
Commonwealth Bank
02.2006 - 02.2017
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Provided exceptional service to clients, fostering strong relationships within CBA and lenders, brokers, and solicitors.
- Answer inbound calls to assist lender's, brokers and solicitor with escalations, same day bookings, equity updates and any other issues which may prevent settlement to occur
- Make urgent inbound calls to CBA settlement agent (SAIG) in some cases at settlement to rectify any missing or incorrect document's or any other issues that may cause settlement to fall over
- Maintain a current knowledge of other Banks policies and procedures in order to negotiate successful bookings
- comply with the requirements as required with various government bodies such as the Land title office and saig.
- Process transactions within agreed turnaround time and with high accuracy in a hight volume environment
- Booking in settlement's and when settlement falls over urgently attempt to rectify the issue and rebooked with all parties
Education
Certs 3 Individual Support Aging
TAFE Queensland
QLD02-2019
Skills
- Reliable team player who believes in providing old fashion practices
- Ability to adapt to different communication styles and techniques
- Can work within a team environment , sharing knowledge and skills
- Outstanding organisation skills including prioritising time management and excellent attention to detail
- Outstanding caring nature who believes in the saying " treat people how you would like to be treated"
- I care, I listen and I understand people, residents full needs
Timeline
Assistant in Nursing
Estia Health
01.2020 - Current
Assistant in Nursing
Carinity
02.2019 - 10.2023
Group Lending Services
Commonwealth Bank
02.2006 - 02.2017
Certs 3 Individual Support Aging
TAFE Queensland
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