Summary
Overview
Work History
Education
Skills
Timeline
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Monica Paterson

Alice Springs,NT

Summary

Dynamic Assistant Store Manager at BWS with a proven track record in employee training and team building. Expert in inventory management and customer service, I successfully enhanced team performance, leading to improved sales outcomes. Committed to fostering a positive work environment while achieving operational goals through effective leadership and strategic planning.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

Brighteyes
Alice Springs, NT
01.2022 - 06.2024
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Addressed customer questions and concerns regarding products and services.
  • Kept informed about new products arriving at the store on a regular basis.
  • Handled customer complaints in a professional manner.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Demonstrated knowledge of store products and services.

Assistant Store Manager

BWS
Alice Springs, NT
01.2012 - 01.2019
  • Provided training to new employees on company policies and procedures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained a safe working environment by enforcing safety regulations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Education

High School Diploma -

Tennant Creek High School
Tennant Creek, NT
12-2018

Skills

  • Employee training
  • Team building
  • Cash handling
  • Goal setting
  • Customer service and engagement
  • Stock rotations
  • Inventory management
  • Customer service
  • Visual merchandising
  • Staff supervision
  • Time management

Timeline

Retail Sales Associate

Brighteyes
01.2022 - 06.2024

Assistant Store Manager

BWS
01.2012 - 01.2019

High School Diploma -

Tennant Creek High School

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Monica Paterson