MONICA-PAULA ZOTTI
Hobart,Australia
Summary
Dynamic professional with a proven track record at Bianca Spender, adept at fostering VIP relationships and boosting sales through meticulous attention and creative problem-solving. Skilled in Microsoft Office and team leadership, I excel in environments requiring adaptability and critical thinking, achieving significant KPIs and enhancing team capabilities.
Overview
6
6
years of professional experience
Work History
Casual /Concession Manager / Cluster Manager/ Boutique
Bianca Spender
11.2020 - 02.2023
- Maintaining VIP relationships and creating new VIP customers
- Ensuring KPI’s are achieved between team and Increasing sales
- Training and support for staff not only within my stores but, within the company where necessary
- Upholding strict visual presence of staff, self and concession/boutique floor, with guidance on VM from national manager
- General tasks including cleaning, banking, Garment repairs and drycleaning
- Updating staff training documents and google DOC’s
- Product and fabric research
FOH Assistant Manager/Host/Beverage Attendant/PR Management
Bistro & Café Clementines
02.2017 - 10.2021
- Opening And Closing Venue
- Taking Reservations
- Banking
- Making of Cocktails and Beverages
- Hosting
- PR Management
- Running Food and Beverage
- Cleaning Duties
- Maintaining Customer Relationships
Education
School of Practical Philosophy -
01.2018
Diploma of Interior Design and Decoration -
Sydney Design School
Sydney01.2017
Certificate II - Floristry
Ultimo Tafe
Ultimo12.2014
Higher School Certificate -
Newtown Performing Arts College
Newtown12.2010
Skills
- Adaptive
- Ability To Multitask
- Teamwork
- Meticulous
- Complex And Creative Problem-Solving
- Self-Motivation
- Critical Thinking and Problem Solving
- Active Listening
- Highly Organized
- Flexibility And Adaptability
- Microsoft Office
- Sketch Up
- Excellent Time Management
- Conflict Resolution
- Decision Making
- Creativity
- Problem Solving
- Time Management
- QuickBooks proficiency
- Stock replenishment
- Food safety compliance
- POS system proficiency
- Merchandising
- Menu planning
- Health and safety regulations
- Employee training
- Point of sale systems
- Payment processing master
- Stocking expertise
- Scheduling and rostering
- Budgeting and cost control
Languages
- Spanish
- Italian
- English
Availability
Full, True
Key Qualities
- Adaptive
- Ability To Multitask
- Teamwork
- Meticulous
- Complex And Creative Problem-Solving
- Self-Motivation
- Critical Thinking and Problem Solving
- Active Listening
- Highly Organized
- Flexibility And Adaptability
- Microsoft Office, Sketch Up
- Excellent Time Management
- Conflict Resolution
- Decision Making
- Creativity
- Problem Solving
- Time Management
Personal Information
- Australian
- Italian
- Date of Birth: 05/06/92
- Nationality: Italian Uruguayan Australian
Languages
English
Professional
Spanish
Limited
Italian
Limited
Timeline
Casual /Concession Manager / Cluster Manager/ Boutique
Bianca Spender
11.2020 - 02.2023
FOH Assistant Manager/Host/Beverage Attendant/PR Management
Bistro & Café Clementines
02.2017 - 10.2021
School of Practical Philosophy -
Diploma of Interior Design and Decoration -
Sydney Design School
Certificate II - Floristry
Ultimo Tafe
Higher School Certificate -
Newtown Performing Arts College
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