Monica Phillip
Padstow,NSW
Summary
Detail-oriented and results-driven professional with over 2 years of experience in commercial fit-out, including roles as Office Manager, Project Coordinator, and Operations Coordinator. Seeking the position of Junior Contracts Administrator to contribute expertise in project management, coordination, and client relations.
Overview
14
14
years of professional experience
Work History
Office Manager/personal Assistant
MLT1 Australia
01.2023 - Current
- Managed high call volumes, demonstrating effective communication and problem-solving skills.
- Interacted with clients professionally, providing information, resolving issues, and ensuring appositive experience.
- Acted as primary point of contact for clients, representing the company with polished and professional image.
- Coordinated with cross-functional teams, including contractors and vendors, to guarantee project milestones were achieved.
- Oversaw the leasing process for residential and commercial properties.
- Streamlined office procedures, leading to improved organizational efficiency.
- Managed office supplies, equipment, and facilities.
- Drafted, reviewed, and negotiated contracts with suppliers.
Project Coordinator
Cubitic Consulting
08.2022 - 11.2023
- Contributed to planning, preparation, and monitoring of key projects.
- Maintained key project documentation and supported projects to ensure key deliverables were met.
- Conducted research and analysis, identifying trends and preparing documentation.
- Provided administrative support for projects, including preparing agendas and taking minutes.
- Communicated with key stakeholders and clients to ensure smooth project coordination.
Operations Coordinator
Fitness Passport - Short term maternally leave contract
01.2022 - 04.2022
- Worked with the General Management Operations & Operations Coordinator on general member inquiries and reported on trends and feedback data.
- Performed monthly reporting and audited responses, reporting on service ticket volumes.
- Trained and developed the offshore retention team and managed customer service agent workload.
- Assisted in implementing system automation and optimization through CRM programs.
- Managed case escalations from the Customer Service Team, including complaints.
Operational Coordinator
Fitness Local
07.2020 - 01.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Early Childhood Educator
Sunny Kids Childcare & Best Kidz Early Learning Centre
01.2020 - 06.2020
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Boosted children''s social skills development through group projects and collaborative games.
- Promoted sensory development by providing access to different textures.
Administration/Practice Manager
Christina Gilto - Psychological Service
01.2017 - 01.2020
- Provide secretarial and administrative services to health professionals
- Provide telephone and counter services to clients, including information regarding referrals
- Liaising with patients and stakeholders, such as HICAPS and Medicare
- Maintain information and diary commitments for health professionals and patients
- Providing professional and courteous communication to patients and medical professional
- Ensure files and administrative records (including archives) are maintained to ensure that records on client files are correctly filed and stored for easy retrieval.
Supervisor
Scene to Believe - Retail Photography
01.2010 - 01.2019
- Set up and calibrated photographic processing equipment for optimal performance.
- Assisted photographers on location, setting up lighting and props for optimal visual results.
- Maintained a high level of professionalism while interacting with clients during photoshoots, fostering positive experiences and referrals.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Ensured consistent image quality across multiple platforms through expert color correction and calibration techniques.
Education
Bachelor of Chiropractic Science - Chiropractor
Macquarie University
Sydney, NSWDiploma of Children's Services (Early Childhood Education and Care) - Child Care
Access Training Institute
Sydney, NSW01.2014
Certificate III In Children's Services - Child Care
Access Training Institute
Sydney, NSW12.2013
Skills
- Communication Skills
- Teamwork
- Time Management and Organizational skills
- Problem Solving and Analytical Thinking
- Facility Management
- Budgetary Planning
- Financial Management
- Business Development
- Business Administration
- Problem Resolution
References
- Michael Olson, General Manager Fitness Passport, 0404 233 265
- Christina Gilto, Director - Psychologist, 0405 951 404
- Milan Bacic, Manager - Cubitic Consulting, 0423 711 282
Reading
A passionate reader at heart, I find immense joy and solace within the pages of a good book. The written word has the extraordinary ability to transport me to different worlds, spark my imagination, and deepen my understanding of diverse perspectives. Whether it's delving into the realms of fiction to experience captivating narratives or immersing myself in the knowledge and wisdom of non-fiction, the act of reading is not just a hobby but a cherished escape and an enriching journey. The written language, with its power to evoke emotions and stimulate thought, makes every reading experience a treasure trove of discovery and a source of endless fascination for me.
Languages
Arabic
Limited Working
Timeline
Office Manager/personal Assistant
MLT1 Australia
01.2023 - Current
Project Coordinator
Cubitic Consulting
08.2022 - 11.2023
Operations Coordinator
Fitness Passport - Short term maternally leave contract
01.2022 - 04.2022
Operational Coordinator
Fitness Local
07.2020 - 01.2022
Early Childhood Educator
Sunny Kids Childcare & Best Kidz Early Learning Centre
01.2020 - 06.2020
Administration/Practice Manager
Christina Gilto - Psychological Service
01.2017 - 01.2020
Supervisor
Scene to Believe - Retail Photography
01.2010 - 01.2019
Bachelor of Chiropractic Science - Chiropractor
Macquarie University
Diploma of Children's Services (Early Childhood Education and Care) - Child Care
Access Training Institute
Certificate III In Children's Services - Child Care
Access Training Institute
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