Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Porto

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Adept at planning, directing and maintaining continuous operations. Skilled at identifying or anticipating problems and providing solutions.

Overview

11
11
years of professional experience

Work History

Senior Project Consultant

Transition Consultants
09.2018 - Current
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.

Records Officer

Crown Solicitor's Office
09.2016 - 08.2018
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Updated records with new information.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Transferred inactive records to storage to free up space and preserve history.

Operations Manager, Customer Experience

The Science Museum
11.2015 - 08.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Support staff with visitor complaints without compromising museum policy or excellent customer service
  • Handle of cash runs and monies and end of day reports.

Commercial Visitor Experience Assistant

The Science Museum
10.2014 - 08.2016
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilised effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Checked tour vehicles for cleanliness, safety and functionality.

Retail Assistant

SKECHERS Retail
02.2013 - 09.2014
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Master of Arts - Museum Studies

University of Sydney
Sydney, NSW

Bachelor of Science With A Bachelor of Arts - Ancient History, Anthropology And Museum Studies

Macquarie University
Sydney, NSW

Skills

  • Change Management Process
  • Quality Control Standards
  • Conflict Management
  • Project Planning
  • Service Quality
  • Team Bonding
  • Project Management
  • Services Sales
  • Methodology Improvements
  • Service Delivery

Languages

Spanish
Professional Working

Timeline

Senior Project Consultant

Transition Consultants
09.2018 - Current

Records Officer

Crown Solicitor's Office
09.2016 - 08.2018

Operations Manager, Customer Experience

The Science Museum
11.2015 - 08.2016

Commercial Visitor Experience Assistant

The Science Museum
10.2014 - 08.2016

Retail Assistant

SKECHERS Retail
02.2013 - 09.2014

Master of Arts - Museum Studies

University of Sydney

Bachelor of Science With A Bachelor of Arts - Ancient History, Anthropology And Museum Studies

Macquarie University

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Monica Porto