Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Pryor

Budgewoi

Summary

A compassionate and dedicated professional with a strong commitment to supporting Students, Parents, Teachers, Executive Staff, and the wider school community. As a team player with well-developed problem-solving skills, I am able to adapt quickly to changing priorities while maintaining a professional and approachable manner. Recognised for my helpful and supportive attitude, I am eager to contribute my skills and experience as a School Administrative Officer, while continuing to grow professionally and make a meaningful impact on the daily operations and success of the school.

Overview

14
14
years of professional experience

Work History

School Administrative Officer

Northlakes High School
07.2025 - Current
  • Manage reception operations, including greeting visitors, handling parent enquiries, and providing frontline support to students, staff, and the wider school community.
  • Oversee office access by unlocking and securing gates, windows, and reception areas; set up reception resources including TV slideshows and stationery supplies.
  • Coordinate visitor check-in/out processes, ensuring compliance with child protection requirements through ECPC and WWCC register maintenance.
  • Mail distribution, filing of student records, and review of student files to maintain accurate and confidential records.
  • Allocate and supervise office duty students, ensuring tasks are completed efficiently.
  • Provide backup support on the school switchboard, assisting with high call volumes and student/parent enquiries.
  • Process and file medical certificates in accordance with school policy.
  • Manage student attendance processes, including signing in late arrivals and signing out early leavers.
  • Administer green slips and documentation for incursions/excursions.
  • Coordinate mobile phone lock-ups in line with school procedures.
  • Provide additional support with student documentation and certificates as required.

Conveyancing Clerk

Ezystep Conveyancing
05.2017 - Current
  • Assisting the legal team with drafting letters, legal documents and contracts.
  • New client management including: taking instructions, preparing agreements, completing office of state revenue documentation, carrying out verification of identity checks, executing authorisation documents with clients, preparing electronic and hard files for clients and ensuring all files are compliant and up to date with legislation.
  • Assisting clients with completing all relevant paperwork for their matter.
  • Assisting clients with all queries and concerns with prompt follow ups and updates.
  • Preparing correspondence and liaising with clients.
  • Liaising with various Stakeholders including: Banks, Real Estate Agents, solicitors and Financial Institutions.
  • Stamping, registration and lodging of documents with the Land Registry Services.
  • Preparing settlement documents and reports.
  • Booking inspections on behalf of our clients including: Pest & building reports, Strata reports, valuations and pool compliance/registrations.
  • Administrative support to Licensed Conveyancers.
  • Diary appointment management.
  • Management of the companies Social media pages.
  • Reception duties including: Filing, mail duties, answering busy switch, message taking and ordering office supplies.
  • Providing quotes to prospective clients.
  • Entered details such as payments, account information and call logs into the computer system.
  • Part time

Customer Care Manager

Coast Fitness HQ
04.2023 - 02.2025
  • Provide leadership, motivation, and innovative solutions to the team.
  • Assist the Club Manager in overseeing the gym’s daily operations, ensuring smooth and efficient functioning.
  • Deliver exceptional customer service by promptly and professionally addressing member inquiries, complaints, and feedback.
  • Recruit, train, and develop staff to maintain high performance and service standards.
  • Assist with class timetable management, including filling classes, coaching sessions, and personal training.
  • Manage debt collection referrals.
  • Process all membership cancellations and freeze requests with accuracy and efficiency.
  • Develop and implement effective marketing strategies to attract new members and retain existing ones.
  • Organize and promote special events and classes to enhance member engagement.
  • Ensure compliance with health and safety regulations to maintain a safe environment for all members.
  • Handle membership sales and conduct tours for prospective members, showcasing the gym’s facilities and benefits.
  • Foster a positive and motivating environment for both staff and members, encouraging a culture of excellence.
  • Proficient in Microsoft Office Suite and gym management software, ensuring seamless administrative operations.

Front Office Manager

McGrath Estate Agents
01.2016 - 04.2017
  • Sales support to all agents.
  • Processing sales advice’s, offers and exchanges as required.
  • Liaising with solicitors and clients.
  • Ordering and preparing all client settlement gifts.
  • Preparing and booking meeting rooms.
  • Handling petty cash.
  • Coordinate repairs for office facilities.
  • Creating listing folders and ensuring listings are compliant.
  • Ensure all property keys are accounted for, tagged and logged in key register.
  • Delivering/dispatching mail and banking efficiently and effectively.
  • Overseeing all office compliance.
  • Preparing new business and leasing packs for property management.
  • Booking photoshoots and floor plans through the McGrath marketing system.
  • Mail merging and preparing letters for agent’s.
  • PowerPoint virtual caravan reports.
  • Customer and client service focus.
  • Assisting the team with IT issues.
  • Ensuring office presentation is always neat and tidy.
  • Database management Assisting with open home inspections.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.

Recruitment Consultant & Administrator

Staff Australia Pty Ltd
05.2013 - 01.2016
  • Conducting Blue collar inductions daily.
  • Telephone screening new applicants.
  • Managing interview bookings.
  • Reference checking candidates.
  • Filling job orders for clients.
  • Conducting VISA checks to ensure candidates have working rights in Australia (VEVO).
  • Extensive use of Microsoft office applications.
  • Assisting with payroll queries and discrepancies.
  • Rosters for casual labor hire.
  • Managing email inquiries from our company’s website.
  • Student visa audit.
  • Purchase order reports.
  • Maintaining client relationships to a professional and high standard.
  • Liaising with clients and candidates.
  • Recruitment administration duties.
  • Creation of unsuccessful letters for not suitable applicants.
  • Using web based data systems Reception/Switch duties.
  • Oversaw the ordering of office supplies and inventory.
  • Client site visits and safety checks.

Projects Administrator

RSA Consulting Engineers
01.2013 - 05.2013
  • Extensive use of Microsoft Office applications.
  • Sole responsibility for all project-based and admin support to the Owner, General Manager, Principal Engineer, other engineers, and draftspersons.
  • Calendar management and bookings.
  • Building and maintaining client and customer relationships.
  • Providing daily updates to clients on their matters.
  • Digital stamping, printing, and issuing of certified drawings to clients.
  • Document transmittal, cost estimates, quotations, and payment certificates.
  • Writing reports and documents for management.
  • Archiving, electronic filing, binding, scanning, and laminating.
  • Delegating work to reception staff.
  • Assisting with reception and switchboard control.
  • Organising travel for the director.

Administration Assistant (Traineeship completed)

Delta Electricity
01.2012 - 08.2012
  • Extensive use of Microsoft office applications.
  • Conducting safety observations in the office and on site.
  • Ensure staff were using the correct PPE and abiding by the OHS rules and regulations.
  • Filing of hard copy and electronic formats.
  • Busy switchboard and reception duties.
  • Issuing and returning of contractor locks and staff access keys.
  • Meeting minute taking.
  • Binding, laminating, mail and ad hoc duties.
  • Stock replenishing.
  • Banking and petty cash handling.
  • Diary management scheduling meetings.
  • Organizing catering for board meetings.
  • Running reports as required.
  • Scheduling onsite Inductions.
  • Timekeeping and time sheet entries.
  • Evacuation alarm testing.

Education

Certificate IV - Fitness

Australian Fitness Academy
Melbourne, VIC
01-2024

First Aid Certificate - First Aid

Karben Training Solutions
Central Coast, NSW
01-2022

Certificate IV - Business Administration

Novaskill
Central Coast, NSW
01-2011

Certificate III - Aged Care Nursing

MHS
Central Coast, NSW
01-2009

School Certificate -

Northlakes High School
Central Coast, NSW
01-2005

Skills

  • Strong, clear and concise communication skills
  • Proficient in Microsoft Office
  • Commitment to exceptional customer service
  • Attentive to detail
  • Optimistic, self-directed and team-oriented
  • Effective time management in high-stress environments
  • Responsive to evolving workplace demands
  • Staff management and mentorship

Timeline

School Administrative Officer

Northlakes High School
07.2025 - Current

Customer Care Manager

Coast Fitness HQ
04.2023 - 02.2025

Conveyancing Clerk

Ezystep Conveyancing
05.2017 - Current

Front Office Manager

McGrath Estate Agents
01.2016 - 04.2017

Recruitment Consultant & Administrator

Staff Australia Pty Ltd
05.2013 - 01.2016

Projects Administrator

RSA Consulting Engineers
01.2013 - 05.2013

Administration Assistant (Traineeship completed)

Delta Electricity
01.2012 - 08.2012

Certificate IV - Fitness

Australian Fitness Academy

First Aid Certificate - First Aid

Karben Training Solutions

Certificate IV - Business Administration

Novaskill

Certificate III - Aged Care Nursing

MHS

School Certificate -

Northlakes High School

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