Monica Fajks
Broken Hill,NSW
Summary
I am a motivated and values-driven health management professional with a strong foundation in project management, executive support, strategic communication, and organisational improvement.
I am currently completing a Health Management Internship with the Australasian College of Health Service Management (ACHSM), and a Master's of Health Leadership and Management with the University of New South Wales (UNSW). I’m building expertise in health systems, change management, and public policy through rotations across both corporate and clinical portfolios.
With over four years at Far West Local Health District (FWLHD), I’ve had the opportunity to work as Executive Assistant to Executive Directors and later as Executive & Media Support Officer to the Chief Executive. These roles have strengthened my skills in corporate governance, stakeholder engagement, and supporting high-level decision-making in complex and resource-constrained environments.
I’m particularly passionate about driving improvement at the intersection of health, environmental sustainability, and economic efficiency, especially within regional communities. I believe healthcare has a critical role to play in responding to climate and equity challenges, and I’m committed to contributing to more sustainable, consumer-focused health systems.
I bring a positive mindset, professionalism, and an authentic leadership style to my work, and I excel in collaborative environments that prioritise delivering long-term value and meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Management Intern
Australasian College Health Service Management (ACHSM)
01.2024 - Current
- Completed four month rotations across key corporate directorates within Far West LHD, including Allied Health and Integrated Community Services, Finance and Corporate Services, People and Culture, Mental Health, Drug and Alcohol, and Government Relations, Strategy and Violence Prevention Branch (MoH).
- Delivered mandatory reporting such as Placement Plans, Competency Development Reviews (aligned with ACHSM’s action and enabling domains), and ongoing feedback/evaluation reports.
- Shadowed and worked closely with Executive Directors to gain insights into portfolio leadership, strategic decision making, and people management practices.
- Led and contributed to directorate specific improvement and efficiency projects with a focus on system wide value, sustainability, and alignment to NSW Health strategic priorities.
- Planned and facilitated divisional planning days, incorporating stakeholder workshops using mentimeter, icebreakers, feedback forums using Microsoft forms and strategic alignment activities in line with the directorate goals, actions and values.
- Chaired the Far West LHD Health Awards Committee (2025), overseeing event planning, communications, and stakeholder coordination.
- Chaired and facilitated Local Steering Committee meetings, managing agendas, papers, and follow up actions.
- Designed, implemented, and monitored project management plans; used change management frameworks including Lewin’s 3-Step Model, the Quadruple Aim, and co-design methodology to ensure stakeholder buy-in and outcomes-focused delivery.
- Wrote, edited, and reviewed internal briefs and documents for Executive Directors and senior decision makers.
- Engaged in mentorship via ACHSM and internal networks, including scenario based learning, reflection, and coaching.
- Represented Far West LHD in building networks across the NSW Health system.
- Participated in ACHSM professional development workshops covering topics such as managing difficult conversations, legal aspects of healthcare, relationship management, stroy-telling, goal setting, using data effectively, presentation and facilitation skills, managing through complexity and possibility, adaptive leadership and values based leadership.
- Completed diagnostic tools including Myers-Briggs and Clifton Strengths Profile to enhance self awareness and leadership capability.
- Undertaking a two-year Master of Health Leadership and Management at the University of New South Wales (UNSW), with 7 subjects to be completed.
Executive & Media Support Officer - Chief Executive Office
Far West Local Health District
08.2022 - 01.2024
- Provided high level administrative support to the Chief Executive, Senior Executive Assistant, and Media Officer, managing confidential communications and complex scheduling.
- Delivered professional, respectful, and confidential responses to a diverse range of internal and external stakeholders, ensuring excellent customer service standards.
- Managed, directed and edited various Ministerial's that came through from Executive Ministerial Services at the Ministry of Health. This involved researching the matter, delegating to appropriate teams and being the point of contact for assistance and progressing through approval chains.
- Produced and edited a variety of written communications, including media releases, media statements, and social media content to support district wide messaging. The themes were based on celebrating staff achievements, re-developments, events and contentious issues.
- Delegated by the Media Officer to coordinate timely responses to proactive and reactive media enquiries, safeguarding the objectives and integrity of Far West LHD.
- Reviewed and refined executive briefs, reports, official responses, and presentations for the Executive Unit, ensuring clarity, accuracy, and professionalism.
- Developed a marketing campaign based on attraction/retention to Far West LHD by retrieving testimonials of high-achieving, diverse staff and scheduled a live content tracker for the duration of the campaign.
- Provided project support for the successful roll-out of the Far West LHD Intranet refurbishment, this involved coordinating tasks and liaising with stakeholders internally and externally to ensure timely delivery and user accessibility engagement.
Executive Assistant - General Manager Remote Health Services
Far West Local Health District
03.2022 - 08.2022
- Provided high level administrative support to the General Manager, Remote Health Services, and Health Service Managers across multiple sites.
- Coordinated and supported monthly executive and clinical governance meetings, including preparation of agendas, terms of reference, meeting papers, live minute taking, and tracking of action items.
- Managed complex calendars and scheduled high priority meetings across diverse stakeholder groups.
- Built and maintained strong working relationships with internal and external stakeholders to support integrated service delivery.
- Oversaw the management of incident reporting and complaints through IMS+ and working closely with the HCCC in line with governance and escalation protocols.
- Supported Health Service Managers with daily operational tasks including procurement, iexpenses, calendar management, workforce and recruitment management in ROB, and general coordination across rural/remote facilities.
- Managed health roster requirements, including adjustments and approvals, and to ensure safe staffing levels.
- Prepared and submitted monthly Key Performance Indicator (KPI) reports to inform executive oversight at monthly clinical governance meetings. This included using health intelligence portal to retrieve data add into reporting tools/templates.
- Contributed to site re development planning and organising of sod turning events, community day and opening of the HealthOne facility in Buronga.
Executive Assistant - Director Medical Services
Far West Local Health District
03.2021 - 02.2022
- Led high level rostering and daily operational coordination during the COVID-19 pandemic, including liaising with cross-border representatives to facilitate the release of medical staff from other jurisdictions. This involved drafting formal letters for key stakeholders, arranging appropriate travel in line with evolving public health restrictions, and managing rapid, high pressure situations and challenges to ensure continuity of care and workforce compliance.
- Provide high level administrative support to the Director of Medical Services and Medical Administration team, ensuring smooth coordination of daily operations.
- Facilitate quarterly Medical Stream meetings, including preparation of agendas, accurate minute taking, and tracking of action items.
- Manage monthly reporting data using the health intelligence portal, oracle and My Health Learning reports to support workforce and clinical performance analysis.
- Coordinate complex calendars, schedule meetings, and liaise with internal and external stakeholders to support collaboration and engagement.
- Coordinate with key stakeholders such as Executive Directors, Clinicians, Managers, Consumers.
- Oversee the management of IMS+/ HCCC complaints and ensure timely follow up and documentation while attending the weekly update meetings with Executives and Nursing Management.
- Monitor Staff Specialists education and study leave processes, ensuring compliance with industrial entitlements and LHD procedures.
- Monitor and ensure HealthRoster compliance, including reporting, leave management, and shift amendments.
- Process monthly accruals and provide financial reconciliation to support budget forecasting with Fiance and Corporate Services.
- Manage and maintain MedApps platform, ensuring all policy documents, site specific information, and education sessions are accurate and up to date for Doctors.
- Foster strong relationships with internal departments to ensure collaboration and continuous improvement.
- Ensure accurate document and records management using through TRIM/Content Manager to maintain version control and compliance with document and governance standards.
Clerk - Medical Administration and Doctors
Far West Local Health District
01.2021 - 03.2021
- Coordinated and maintained the roster management for the Emergency Department, Psychiatry, and all Junior Medical Officers (JMOs), ensuring 24/7 clinical coverage and minimal service disruption.
- Managed the end to end JMO recruitment process, including onboarding, credentialing, and compliance with NSW Health policy and medical board standards.
- Organised and scheduled regular education and training sessions for JMOs, supporting their ongoing professional development and alignment with clinical governance requirements.
- Provided high level administrative support to the Medical Administration team, including document preparation, travel and accommodation bookings, minute taking, database management, and internal communications.
- Played a key role in maintaining continuity of care and operational efficiency by liaising with clinicians, HR, payroll, and medical agencies.
Cultural Facilities Assistant
Broken Hill City Council
09.2019 - 01.2021
- Event Planning: Developing event concepts, setting objectives, and creating detailed event plans.
- Budget Management: Managing budgets, tracking expenses, and ensuring cost-effectiveness.
- Logistics & Operations: Managing event logistics such as registration/box office and equipment
- Marketing & Promotion: Assisting with marketing campaigns to promote the event and attract attendees.
- Risk Assessment & Management: Identifying potential risks and developing contingency plans.
- Event Setup & Coordination: Assisting with the setup of the event space, ensuring it aligns with the event plan and aesthetic.
- Guest Engagement & Experience: Ensuring a positive experience for attendees by providing excellent customer service and engaging activities.
- Troubleshooting & Problem Solving: Addressing any issues or challenges that arise during the event.
- Relationship Management: Building relationships with clients, vendors, and attendees for future event.
Accounts Payable Officer
Consolidated Mining & Civil
03.2020 - 12.2020
- Communication: Answering and directing phone calls, managing email correspondence, and responding to inquiries.
- Scheduling: Organising meetings, appointments, and travel arrangements.
- Record Keeping: Maintaining physical and digital files, updating databases, and managing documents.
- Client/Customer Service: Addressing customer inquiries, processing orders, and handling complaints.
- Data Entry and Processing: Inputting information into systems and ensuring data accuracy.
- Report Preparation: Creating and formatting documents, reports, and presentations.
- Liaising with Staff: Communicating with other departments and team members.
- Bookkeeping: Handling financial tasks such as invoice processing.
Education
Micro-credential - Digital Management in Health And Social Care
University of Tasmania
01-2026
Master - Health Leadership & Management
University New South Wales
Kensington, NSW08-2025
Bachelor of Communication - Public Relations
Charles Sturt University
Bathurst, NSW01.2019
Higher School Certificate - undefined
Broken Hill High School
01.2014
Certificate III - Education Support
TAFE Broken Hill
01.2014
Skills
- Positive, Can-do Attitude & Reliable Work Ethic – I consistently go above and beyond role expectations, bringing enthusiasm, persistence, and a solution-focused mindset to all tasks
- High-Level Attention to Detail – I produce accurate, high-quality work, particularly in time-sensitive and high-stakes environments I am experienced in brief writing, minute-taking, reporting, and document review
- Professionalism & Integrity – I maintain confidentiality, trust, and a high standard of conduct when engaging with stakeholders at all levels, including executives, community members, and external agencies
- Collaborative Team Player – I excel in team environments, contributing positively to group dynamics while working confidently and independently
- Active Listener – I demonstrate empathy and attentiveness in communication, ensuring that all voices are heard and understood to inform thoughtful, inclusive decision-making
- Excellent Communication Skills – I have developed strong written and verbal communication across multiple formats, including briefs, reports, meeting papers, media statements, and presentations
- Stakeholder Engagement – I build and maintain respectful relationships with diverse stakeholders, including community members, clinicians, executives, and government representatives
- Project Management & Implementation – I have demonstrated experience in planning, executing, and evaluating improvement and strategic initiatives using project management principles
- Change Management – I am familiar with change management frameworks, including Lewin’s Change Model and co-design
- Presentation & Facilitation – I have experience facilitating planning days, meetings, workshops, and award committees, and I can tailor my delivery to diverse audiences
- Problem Solving & Critical Thinking – I identify root causes, assess context, and apply logical thinking to develop practical solutions
Websites
Certification
- HETI Facilitation Development Program: Core Skills - Green and Yellow Bands (2025)
- Accelerating Implementation Methodology Course (AIM) (2024)
- HETI People Management Skills Program (2023)
- Executive Assistant Course (2023)
- Effective Minute Taking Course (2023)
- Regional Development Australia Far West: School Based Trainee of the Year (2014)
- NSW Working With Children's Check
- First Aid Certificate
Timeline
Health Management Intern
Australasian College Health Service Management (ACHSM)
01.2024 - Current
Executive & Media Support Officer - Chief Executive Office
Far West Local Health District
08.2022 - 01.2024
Executive Assistant - General Manager Remote Health Services
Far West Local Health District
03.2022 - 08.2022
Executive Assistant - Director Medical Services
Far West Local Health District
03.2021 - 02.2022
Clerk - Medical Administration and Doctors
Far West Local Health District
01.2021 - 03.2021
Accounts Payable Officer
Consolidated Mining & Civil
03.2020 - 12.2020
Cultural Facilities Assistant
Broken Hill City Council
09.2019 - 01.2021
Higher School Certificate - undefined
Broken Hill High School
Certificate III - Education Support
TAFE Broken Hill
Micro-credential - Digital Management in Health And Social Care
University of Tasmania
Master - Health Leadership & Management
University New South Wales
Bachelor of Communication - Public Relations
Charles Sturt University
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