Monica Sharples
Perth,WA
Summary
Proven leader with skills in enhancing team productivity and guest satisfaction at Grill'd Healthy Burgers. Expert in food safety compliance and team management, I excel in creating team collaboration and driving results through effective problem-solving and staff motivation. My approach has significantly improved service quality and efficiency.
I am an energetic kitchen and front-of-house worker with excellent leadership and organisational skills. I am focused on increasing team rapport while meeting exacting standards for presentation and taste.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Team Leader
Grill'd Healthy Burgers
11.2022 - Current
- Ensured compliance with local health codes and safety regulations in all front and back of house areas.
- Developed strong relationships with guests, creating a loyal customer base through personalised service.
- Maintained cleanliness standards throughout the front and back of house areas, ensuring a welcoming atmosphere for guests and employees.
- Coordinated the floor and kitchen areas for lunch and dinner services in a high-volume restaurant.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Retail Assistant
Kmart
08.2020 - 01.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Education
Bachelor of Architecture - Architectural Science
Curtin University
Perth, WA2028
High School Diploma -
St. Brigid's College
Lesmurdie, WA10.2023
No Degree - Hospitality Certificate II
South Metropolitan TAFE
Bentley, WA10.2023
Skills
- Leadership Qualities
- Team Management
- Technology adaptation
- Food Safety Compliance
- Staff Motivation
- Upselling strategies
- Team Collaboration
- Money Handling
- Professional Appearance
- Problem-solving abilities
- Reliability
Certification
- Certificate III in Hospitality, Australian College of Training
- Certificate III in Business
- Current Approved Manager's License, Australian Hotels Association
- Current RSA Certificate
Timeline
Hospitality Team Leader
Grill'd Healthy Burgers
11.2022 - Current
Retail Assistant
Kmart
08.2020 - 01.2023
Bachelor of Architecture - Architectural Science
Curtin University
High School Diploma -
St. Brigid's College
No Degree - Hospitality Certificate II
South Metropolitan TAFE
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