Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Volunteer

Monica Smithlee

South Golden Beach,NSW

Summary

Highly skilled and enthusiastic professional with more than 30 years of experience in the disability sector.

From a youthful support worker to Manager of a NGO Disability Service from the NSW transition from State ADHC to Federal NDIS legislation, I remain passionate to uphold every individuals right to 'life their best life'.


Overview

30
30
years of professional experience

Work History

Personal Care Manager

Self Employed
03.2022 - Current
  • Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to all employees to enhance performance and professional development
  • Ensure a safe home environment / work place by performing duties and implementing safety measures according to current WHS Guidelines
  • Champion proactive communication among team members, resulting in improved collaboration and better client outcomes
  • Facilitate ongoing professional development opportunities for staff members to encourage continuous growth and learning
  • Undertake ongoing administrative tasks including all staff supervision, rostering and payroll requirements
  • Maintain detailed records of client care activities for accurate reporting
  • Liaise and coordinate all appointments for optimal time management of client schedules
  • Liaise and collaborate with healthcare professionals to develop and update individualised person centred care plans on an ongoing basis
  • Collaborate with interdisciplinary teams to develop effective care strategies
  • Build and maintain rapport with client, family and community members to develop trust-based relationships
  • Maintain strong connections within caregiver community to gain continuous knowledge
  • Exemplify strong problem-solving skills in addressing various challenges encountered in day to day aspects of caregiving
  • Ensure compliance with all relevant state and federal regulations pertaining to personal care service provision while maintaining exceptional standards of patient safety and support at all times
  • Promote client autonomy by assisting with personal hygiene, grooming and dressing routines
  • Enhance client well-being through regular social interaction and emotional support
  • Upheld strict confidentiality standards while handling sensitive information


Local Area Coordinator

Social Futures Partner With NDIS
02.2018 - 03.2022
  • Promoted a person-centred approach to service provision, empowering individuals to make informed decisions about their lives
  • Developed, implemented and monitored tailored support plans for individuals, addressing their specific needs and goals
  • Evaluated program effectiveness through regular monitoring and reporting on key performance indicators
  • Established positive working relationships with families, carers and other support networks to ensure holistic care provision
  • Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines
  • Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements
  • Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress
  • Identified gaps in service provision and advocated for the development of new resources and initiatives
  • Maintained up-to-date knowledge of relevant legislation, policies and best practices in the field of disability services
  • Provided rostered backup to front desk and Customer Service phone line
  • Enhanced community engagement by organising and facilitating local events and programs
  • Developed strong partnerships with community organisations for improved service delivery and collaboration.


Manager Disability Service Provider

Accommodation Network Pty Ltd
03.2005 - 06.2017


  • Instigated effective communication strategies and streamlined processes which lead to increased team productivity
  • Cultivated partnerships with external stakeholders to maximise business opportunities and extend network reach within the industry sector
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
  • Built high-performing teams through effective recruitment, empowerment and skill development
  • Resolved staff member conflicts swiftly and effectively through mediation and actively listening
  • Maintained professional, organised and safe environments for employees, clients and visitors
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing
  • Developed strong interpersonal relationships with clients and their caregivers earning their trust and respect through consistent empathy and understanding
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support sector
  • Accomplished multiple tasks within established timeframes


Education

Bachelor of Arts - Health Sciences

Southern Cross
Lismore, NSW

Associate of Arts - Frontline Management

TAFE

Individualised Support

TAFE

Skills

  • Advocacy equality
  • Effective communication
  • Conflict resolution
  • Critical Thinking
  • Problem-solving abilities
  • Time management
  • Flexibility
  • Organisational skills

Affiliations

  • Community Care Responder - emotional and phycological support for those who have suffered trauma through natural disaster
  • Cassette Dancer - 80's & 90's Flash Mob Dancers
  • Furry Dog Mother - beach dog walker

Timeline

Personal Care Manager

Self Employed
03.2022 - Current

Local Area Coordinator

Social Futures Partner With NDIS
02.2018 - 03.2022

Manager Disability Service Provider

Accommodation Network Pty Ltd
03.2005 - 06.2017

Bachelor of Arts - Health Sciences

Southern Cross

Associate of Arts - Frontline Management

TAFE

Individualised Support

TAFE
Monica Smithlee