Highly skilled and enthusiastic professional with more than 30 years of experience in the disability sector.
From a youthful support worker to Manager of a NGO Disability Service from the NSW transition from State ADHC to Federal NDIS legislation, I remain passionate to uphold every individuals right to 'life their best life'.
Overview
30
30
years of professional experience
Work History
Personal Care Manager
Self Employed
03.2022 - Current
Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to all employees to enhance performance and professional development
Ensure a safe home environment / work place by performing duties and implementing safety measures according to current WHS Guidelines
Champion proactive communication among team members, resulting in improved collaboration and better client outcomes
Facilitate ongoing professional development opportunities for staff members to encourage continuous growth and learning
Undertake ongoing administrative tasks including all staff supervision, rostering and payroll requirements
Maintain detailed records of client care activities for accurate reporting
Liaise and coordinate all appointments for optimal time management of client schedules
Liaise and collaborate with healthcare professionals to develop and update individualised person centred care plans on an ongoing basis
Collaborate with interdisciplinary teams to develop effective care strategies
Build and maintain rapport with client, family and community members to develop trust-based relationships
Maintain strong connections within caregiver community to gain continuous knowledge
Exemplify strong problem-solving skills in addressing various challenges encountered in day to day aspects of caregiving
Ensure compliance with all relevant state and federal regulations pertaining to personal care service provision while maintaining exceptional standards of patient safety and support at all times
Promote client autonomy by assisting with personal hygiene, grooming and dressing routines
Enhance client well-being through regular social interaction and emotional support
Upheld strict confidentiality standards while handling sensitive information
Local Area Coordinator
Social Futures Partner With NDIS
02.2018 - 03.2022
Promoted a person-centred approach to service provision, empowering individuals to make informed decisions about their lives
Developed, implemented and monitored tailored support plans for individuals, addressing their specific needs and goals
Evaluated program effectiveness through regular monitoring and reporting on key performance indicators
Established positive working relationships with families, carers and other support networks to ensure holistic care provision
Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines
Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements
Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress
Identified gaps in service provision and advocated for the development of new resources and initiatives
Maintained up-to-date knowledge of relevant legislation, policies and best practices in the field of disability services
Provided rostered backup to front desk and Customer Service phone line
Enhanced community engagement by organising and facilitating local events and programs
Developed strong partnerships with community organisations for improved service delivery and collaboration.
Manager Disability Service Provider
Accommodation Network Pty Ltd
03.2005 - 06.2017
Instigated effective communication strategies and streamlined processes which lead to increased team productivity
Cultivated partnerships with external stakeholders to maximise business opportunities and extend network reach within the industry sector
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
Built high-performing teams through effective recruitment, empowerment and skill development
Resolved staff member conflicts swiftly and effectively through mediation and actively listening
Maintained professional, organised and safe environments for employees, clients and visitors
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing
Developed strong interpersonal relationships with clients and their caregivers earning their trust and respect through consistent empathy and understanding
Communicated regularly with family members about client progress, addressing any concerns or questions promptly
Participated in ongoing professional development opportunities to stay current on best practices within the disability support sector
Accomplished multiple tasks within established timeframes
Education
Bachelor of Arts - Health Sciences
Southern Cross
Lismore, NSW
Associate of Arts - Frontline Management
TAFE
Individualised Support
TAFE
Skills
Advocacy equality
Effective communication
Conflict resolution
Critical Thinking
Problem-solving abilities
Time management
Flexibility
Organisational skills
Affiliations
Community Care Responder - emotional and phycological support for those who have suffered trauma through natural disaster