Monica Smithlee
South Golden Beach,NSW
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience in the disability sector.
From a youthful support worker to Manager of a NGO Disability Service from the NSW transition from State ADHC to Federal NDIS legislation, I remain passionate to uphold every individuals right to 'life their best life'.
Overview
30
30
years of professional experience
Work History
Personal Care Manager
Self Employed
03.2022 - Current
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to all employees to enhance performance and professional development
- Ensure a safe home environment / work place by performing duties and implementing safety measures according to current WHS Guidelines
- Champion proactive communication among team members, resulting in improved collaboration and better client outcomes
- Facilitate ongoing professional development opportunities for staff members to encourage continuous growth and learning
- Undertake ongoing administrative tasks including all staff supervision, rostering and payroll requirements
- Maintain detailed records of client care activities for accurate reporting
- Liaise and coordinate all appointments for optimal time management of client schedules
- Liaise and collaborate with healthcare professionals to develop and update individualised person centred care plans on an ongoing basis
- Collaborate with interdisciplinary teams to develop effective care strategies
- Build and maintain rapport with client, family and community members to develop trust-based relationships
- Maintain strong connections within caregiver community to gain continuous knowledge
- Exemplify strong problem-solving skills in addressing various challenges encountered in day to day aspects of caregiving
- Ensure compliance with all relevant state and federal regulations pertaining to personal care service provision while maintaining exceptional standards of patient safety and support at all times
- Promote client autonomy by assisting with personal hygiene, grooming and dressing routines
- Enhance client well-being through regular social interaction and emotional support
- Upheld strict confidentiality standards while handling sensitive information
Local Area Coordinator
Social Futures Partner With NDIS
02.2018 - 03.2022
- Promoted a person-centred approach to service provision, empowering individuals to make informed decisions about their lives
- Developed, implemented and monitored tailored support plans for individuals, addressing their specific needs and goals
- Evaluated program effectiveness through regular monitoring and reporting on key performance indicators
- Established positive working relationships with families, carers and other support networks to ensure holistic care provision
- Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements
- Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress
- Identified gaps in service provision and advocated for the development of new resources and initiatives
- Maintained up-to-date knowledge of relevant legislation, policies and best practices in the field of disability services
- Provided rostered backup to front desk and Customer Service phone line
- Enhanced community engagement by organising and facilitating local events and programs
- Developed strong partnerships with community organisations for improved service delivery and collaboration.
Manager Disability Service Provider
Accommodation Network Pty Ltd
03.2005 - 06.2017
- Instigated effective communication strategies and streamlined processes which lead to increased team productivity
- Cultivated partnerships with external stakeholders to maximise business opportunities and extend network reach within the industry sector
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Built high-performing teams through effective recruitment, empowerment and skill development
- Resolved staff member conflicts swiftly and effectively through mediation and actively listening
- Maintained professional, organised and safe environments for employees, clients and visitors
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing
- Developed strong interpersonal relationships with clients and their caregivers earning their trust and respect through consistent empathy and understanding
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support sector
- Accomplished multiple tasks within established timeframes
Education
Bachelor of Arts - Health Sciences
Southern Cross
Lismore, NSWAssociate of Arts - Frontline Management
TAFE
Individualised Support
TAFE
Skills
- Advocacy equality
- Effective communication
- Conflict resolution
- Critical Thinking
- Problem-solving abilities
- Time management
- Flexibility
- Organisational skills
Affiliations
- Community Care Responder - emotional and phycological support for those who have suffered trauma through natural disaster
- Cassette Dancer - 80's & 90's Flash Mob Dancers
- Furry Dog Mother - beach dog walker
Timeline
Personal Care Manager
Self Employed
03.2022 - Current
Local Area Coordinator
Social Futures Partner With NDIS
02.2018 - 03.2022
Manager Disability Service Provider
Accommodation Network Pty Ltd
03.2005 - 06.2017
Bachelor of Arts - Health Sciences
Southern Cross
Associate of Arts - Frontline Management
TAFE
Individualised Support
TAFE