Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Monica Trajceska

Monica Trajceska

Sydney,NSW

Summary

Motivational and dedicated Head Coach experienced in planning, developing and implementing individual and group fitness programs. Recognized top performer for client-based growth and increased class participation. Eager to apply expertise in fitness, health and wellness to provide customized plans that will impact client outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Coach

Healthy Habit Fitness
Alexandria, NSW
05.2022 - Current
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Organized group classes for small groups or large groups depending on client's preferences.
  • Explained principles of nutrition including basic dietary guidelines to help optimize results.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Fostered relationships with customers to expand customer base and retain business.

Area Manager

NOVO
Sydney, Nsw
05.2022 - 02.2023
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Senior Store Manager

Kookai
Melbourne, VIC
01.2020 - 12.2022
  • Motivated and supervised a team of 45 staff to ensure productivity and customer satisfaction through uplifting words of encouragement, as well as leading by example.
  • Conducted quarterly and yearly performance reviews for employees in a timely manner to ensure they are valued within the company but also work on their weaknesses with positive and honest feedback.
  • Ensured compliance with company policies and procedures regarding safety, security, cash handling.
  • Coordinated promotional events such as sales campaigns or special offers to drive business growth.
  • Trained new staff members on policies, procedures, product knowledge and selling techniques.
  • Oversaw the execution of visual merchandising activities in line with corporate standards.
  • Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
  • Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.

Sole Trader

Move With Mon
South Yarra, VIC
06.2021 - 05.2022
  • Built strong relationships with clients through regular communication, positive reinforcement and results.
  • Ran effective programs based off client fitness history.
  • Researched new industry trends and technologies to stay competitive.
  • Monitored cash flow by tracking expenses, budgeting and forecasting.
  • Developed and implemented business strategies to increase sales and gain clients through cold calling and word of mouth.
  • Implemented marketing campaigns across multiple channels including print and social media.
  • Created a website to market services and products online.

Education

High School Diploma -

GIlmore College For Girls
Footscray, VIC
12.2011

Skills

  • Skill-Building
  • Recruitment and Development
  • Motivational Leadership
  • Training and Coaching
  • Strategic Planning
  • Performance Improvements
  • Verbal and Written Communication
  • Operations Management
  • Relationship Building and Management
  • Customer Relationship Management
  • Business Development
  • Sales Expertise
  • Sales Minded

Certification

  • Certificate 3 and 4 in Fitness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Coach

Healthy Habit Fitness
05.2022 - Current

Area Manager

NOVO
05.2022 - 02.2023

Sole Trader

Move With Mon
06.2021 - 05.2022

Senior Store Manager

Kookai
01.2020 - 12.2022

High School Diploma -

GIlmore College For Girls

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Monica Trajceska