Monica Trajceska
Sydney,NSW
Summary
Motivational and dedicated Head Coach experienced in planning, developing and implementing individual and group fitness programs. Recognized top performer for client-based growth and increased class participation. Eager to apply expertise in fitness, health and wellness to provide customized plans that will impact client outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Coach
Healthy Habit Fitness
Alexandria, NSW
05.2022 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Assisted clients in setting realistic short-term and long-term goals.
- Organized group classes for small groups or large groups depending on client's preferences.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Fostered relationships with customers to expand customer base and retain business.
Area Manager
NOVO
Sydney, Nsw
05.2022 - 02.2023
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Senior Store Manager
Kookai
Melbourne, VIC
01.2020 - 12.2022
- Motivated and supervised a team of 45 staff to ensure productivity and customer satisfaction through uplifting words of encouragement, as well as leading by example.
- Conducted quarterly and yearly performance reviews for employees in a timely manner to ensure they are valued within the company but also work on their weaknesses with positive and honest feedback.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
- Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
- Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
Sole Trader
Move With Mon
South Yarra, VIC
06.2021 - 05.2022
- Built strong relationships with clients through regular communication, positive reinforcement and results.
- Ran effective programs based off client fitness history.
- Researched new industry trends and technologies to stay competitive.
- Monitored cash flow by tracking expenses, budgeting and forecasting.
- Developed and implemented business strategies to increase sales and gain clients through cold calling and word of mouth.
- Implemented marketing campaigns across multiple channels including print and social media.
- Created a website to market services and products online.
Education
High School Diploma -
GIlmore College For Girls
Footscray, VIC12.2011
Skills
- Skill-Building
- Recruitment and Development
- Motivational Leadership
- Training and Coaching
- Strategic Planning
- Performance Improvements
- Verbal and Written Communication
- Operations Management
- Relationship Building and Management
- Customer Relationship Management
- Business Development
- Sales Expertise
- Sales Minded
Certification
- Certificate 3 and 4 in Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Coach
Healthy Habit Fitness
05.2022 - Current
Area Manager
NOVO
05.2022 - 02.2023
Sole Trader
Move With Mon
06.2021 - 05.2022
Senior Store Manager
Kookai
01.2020 - 12.2022
High School Diploma -
GIlmore College For Girls