Monica Tropea
Austral
Summary
Dynamic administrative support professional with experience at POL Property Group, skilled in invoicing and client communication. Proven ability to enhance team productivity and foster strong client relationships through effective communication. Adept at appointment scheduling and providing safe learning environments for children, ensuring exceptional service and operational efficiency.
A passionate beauty therapist, specialising in eyebrows and eyelashes. Achieving amazing results for clients and working with them to achieve these results.
Overview
6
6
years of professional experience
Work History
Administrative Support
POL Property Group
06.2024 - Current
- Provided administrative support to the creative director, by creating and making invoices.
- Reply to emails from clients in regards to invoices.
- Send emails to clients in regards to invoices.
- Ensured smooth daily operations within the invoicing department by providing administrative support as needed.
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Contributed to team success by providing reliable administrative support to managers and colleagues when needed.
- Enhanced team productivity by providing administrative support.
Beauty Therapist
Lash Beauty By Monica
02.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including eyebrow waxing, tinting and lamination. As well as lash lifts and tints.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Support admin, by entering appointments, collecting payments and replying to emails/text messages.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Childcare Educator
Mind Champs Kemps Creek
01.2022 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Worked as a room leader, ensuring the children were provided with appropriate activities and experiences, by planning and organising with team members.
Childcare Educator
Jenny's Kindergarten
06.2019 - 12.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
Receptionist
Ray White
10.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Certified Lash And Brow Tech
Beauty Courses
Sydney, NSW02-2024
Early Learning And Child Care
Jenny's Kindergarten
Gregory Hills, NSW12-2021
Year 12
Clancy Catholic Collage
West Hoxton, NSW12-2018
Skills
- Administrative support
- Administrative support experience
- Invoicing and emailing
- Lash and brow maintenance
- Waxing and hair removal techniques
- Dye and tint application
- Waxing services
- Lash lifting and tinting services ( lash botox treatments)
Timeline
Administrative Support
POL Property Group
06.2024 - Current
Beauty Therapist
Lash Beauty By Monica
02.2024 - Current
Childcare Educator
Mind Champs Kemps Creek
01.2022 - Current
Childcare Educator
Jenny's Kindergarten
06.2019 - 12.2021
Receptionist
Ray White
10.2018 - 06.2020
Certified Lash And Brow Tech
Beauty Courses
Early Learning And Child Care
Jenny's Kindergarten
Year 12
Clancy Catholic Collage
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