Summary
Overview
Work History
Skills
References
Timeline
Generic

Monica Vargas

3/98 The Grand Parade Brighton-le-sands,Nsw

Summary

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

11
11
years of professional experience

Work History

Hostess

Elements Group
02.2023 - 09.2023
  • Greeted guest on arrival and seated guests according to reservations system
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Receptionist

Novetel
10.2016 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

2IC Manager

Supre
03.2013 - 09.2016
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Skills

  • Event Planning
  • Customer Service
  • Server Support
  • Guest Engagement
  • Interactive Communication Skills
  • Complaint Handling
  • Sales and Marketing
  • Table Bussing

References

Samantha Hansana

Founder - Meshlinc

0451851914

samantha@meshlinc.com

Timeline

Hostess

Elements Group
02.2023 - 09.2023

Receptionist

Novetel
10.2016 - 05.2020

2IC Manager

Supre
03.2013 - 09.2016

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Monica Vargas