Monica Verhaar

Delivering the Skilling Queenslanders for Work program supporting individuals who faced significant barriers to complete an 18 week traineeship across the Vinnies Retail stores using a trauma-informed approach.

• Initial recruitment and induction of trainees.
• Risk assessment of trainees.
• Workshop facilitation relating to digital literacy, employment, confidence building, stability, housing, finances and workplace and social skills.
• Monitoring trainee progress through regular store visits with managers and trainees to support training gaps.
• One-on-one case management, documenting detailed case notes and training and support plans.
• Creating learning material.
• Project Management around budget frameworks.

Key Achievements | Surpassed key performance indicators for employment placements | completion of two full intakes | exceeded recruitment numbers successfully placing trainees in store | High success rate of breaking through complex barriers

Reason for leaving | the program ceased due to funding reasons | Fixed term contract

Delivered engaging, face - to face and virtual accredited training sessions with varied programs with the key outcome for employment readiness skills.

• Certificate I & Certificate II Retail Services within the Skilling Queenslanders for Work, and Get Set for Work programs to learners with vulnerable at risk youth, and adults with complex barriers and learning needs.
• Contracts included Beyond DV, YMCA Vocational Schools, YourTown, St Vincent de Paul Society, Impact Church.
• Assessment grading and conducting Workplace, Health and Safety work placement observations.
• Collaborated with youth workers to assess and address individual participant support needs.
• Delivered non-accredited training focused on employment readiness skills, alongside one-on-one coaching for Workforce Australia clients.

Key Achievements | High full qualification completion | large retention of numbers | High employment outcomes | Exceeded in managing resistance and engagement to learning with non mainstream youth and job seekers with varying capabilities.

Reason for leaving | Lack of programs running | Contractor

Facilitated non-accredited employment readiness training training and provided individual coaching to Workforce Australia participants in the Career Transition Assistance Program

• Supporting mature age jobseekers to navigate and secure employment opportunities within an 8 week program.
• Digital literacy skill development with Microsoft Suite, Teams and Zoom.
• One-on-one coaching to navigate job readiness skills including resumes, job search platforms and interview skills.
• Support learners to discover career opportunities and goals and navigate transferable skills.
• Capture feedback, assess training effectiveness and report back
• Managing resistance and vayying levels of competence

Key achievements | Developing confidence skills | Delivering high targets of employment outcomes and skill development from resistant to change cohorts

Reason for leaving | Declined funding | Contractor

Experienced trainer and assessor delivering face-to-face and virtual training, using a person-centred approach to meet learning outcomes, identify training gaps, adapt delivery to learner needs, and develop mapped assessment tools

• Training Evolution | Certificate II Hospitality | Diploma Leadership and Management | Occupational Health and Safety

Reason for leaving | Role concluded following organisational closure

• Endota College | Diploma of Beauty Therapy

Reason for leaving | travelling distance

• Demi International | Diploma of Beauty Therapy | Certificate II Retail Cosmetics

Reason for leaving | travelling distance