A motivated and reliable individual with experience in delivering exceptional customer service and managing multiple priorities. Seeking an opportunity in the airline industry to leverage my skills and contribute to a collaborative team environment.
Hi, I’m
MONICA YOR
SUNSHINE,Australia
Summary
Overview
3
years of professional experience
Work History
Ghion Kitchen Restaurant and Bar
Wait Staff
01.2020 - 11.2020
Job overview
- Greeted customers and delivered excellent customer service
- Handled cash and EFTPOS payments accurately and efficiently
- Cleaned assigned stations before and after shifts to maintain hygiene standards
- Assembled food orders, including special requests for occasions like birthday parties
- Resolved customer complaints promptly, ensuring a positive experience
- Operated the drive-through window and sales register with speed and accuracy
- Maintained a clean and organised environment, adhering to company standards
AAMI Park
Events Attendant
08.2019 - 02.2020
Job overview
- Collaborated with various team members to meet customers’ requests
- Ensured a quality customer experience with prompt table check-ins for food and beverage needs
- Processed customer transactions using cash registers and credit card machines
- Ensured server areas were clean and fully stocked to increase efficiency
- Delivered excellent customer service, leading to increased referrals and walk-in business
- Resolved customer and employee concerns to maintain customer satisfaction and team efficiency
TIC Marketing
Pick Packer
05.2018 - 07.2019
Job overview
- Utilised RF scanning to efficiently process orders and manage inventory
- Prepared orders by processing requests, selecting materials, packing boxes, and placing them in delivery areas
- Enforced inventory controls by collecting stock location orders and printing requests
- Delivered quality service by adhering to organisational standards and protocols
- Maintained a safe and clean work environment by organising shelves, pallet areas, and workstations
- Ensured a tidy and organised shipping supply area by following procedures, rules, and regulations
- Contributed to team efforts by achieving common tasks and goals
Coles
Team Member
07.2018 - 04.2019
Job overview
- Stocked shelves as needed, ensuring products were correctly organised and displayed
- Safely stored excess stock in the storeroom for future use
- Assisted customers with self-service machines, providing guidance and support
- Performed general cleaning duties to maintain a tidy and welcoming environment
- Maintained clear communication with customers, team members, and managers to effectively address their needs and build rapport
- Operated cash registers efficiently to process customer transactions
Education
Victoria University Polytechnic
Certificate III from Individual Support
12.2023
University Overview
I have a Certificate III in Aviation
(Cabin Crew)
william Angliss institute
Victoria University
Certificate III from English
12.2023
University Overview
William Angliss Institute of TAFEMelbourne, VIC
Certificate II from English
12.2023
University Overview
Victoria University
Certificate I from English
12.2017
University Overview
Braybrook Western English Language SchoolMelbourne, VIC
Certificate from English Language
12.2016
University Overview
Skills
- Excellent customer service and communication skills
- Strong problem-solving ability
- Proactive team player
- Reliable with a strong work ethic
- Detail orientated
- Effective time management skills
Timeline
Wait Staff
Ghion Kitchen Restaurant and Bar
01.2020 - 11.2020
Events Attendant
AAMI Park
08.2019 - 02.2020
Team Member
Coles
07.2018 - 04.2019
Pick Packer
TIC Marketing
05.2018 - 07.2019
Victoria University
Certificate III from English
Victoria University
Certificate I from English
Victoria University Polytechnic
Certificate III from Individual Support
William Angliss Institute of TAFE
Certificate II from English
Braybrook Western English Language School
Certificate from English Language
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