Monica Young
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and time management skills. Adept at working effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Training Coordinator
The Service Trades College I (PICAC)
Beenleigh, QLD
04.2023 - Current
- Scheduling college blocks for apprentices
- Prepare documents and class printing for trainers
- Speaking with employers daily about their apprentice's progress and training
- Using government portals such as DESBT to download reports to maintain updates on students' contracts
- Cooperating with ASSNS (apprenticeship support networks) when enrolling new students
- End of month data correction for end of month reporting with the government
- Entering student enrolments & credit transfers from USI transcripts from previous training
- Entering student marking & scheduling dates to complete any unsatisfactory units
- Filing student marking and recording information for company compliance
- Generating training plans for student and employer
- Generating & sending certificates
- Assisting team members with basic office duties and administrative tasks.
Reception/Client Experience
Major Training
Yatala, QLD
11.2021 - 04.2023
- Responsible for Work Health and Safety QLD portal entry for high risk every week
- Responsible for short course bookings such as machines, high risk and organizing the calendar for truck bookings & tests
- Worked with finance department to file receipts and reimbursements
- Assisting team members in different areas of the business outside of my role, such as preparing documents to be sent to the government and marking completed units for students' qualifications
- Assisting with end of month data correction for funding
- Assisting in the training of new employees
- Entering Student enrolments
- Emailed certificates and attendance to employer and student
- Displayed professional standards at reception desk to impress visitors
- Obtained and processed payments from clients for products and services
- Operated multi-line telephone system to handle high volume of daily calls to the office
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
Console Operator
7 Eleven Australia
Edens Crossing, Qld
05.2021 - 10.2021
- Greeted customers and responded to informational requests
- Processed credit card and gift certificate payments in electronic computer systems
- Maintained cleanliness and presentation of stock room and production floor
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Received product orders, unloaded merchandise, and arranged store stock into appealing displays.
Supervisor/Retail Assistant
DEV Retail Systems - Fair Dinkum Bargains
Beenleigh, QLD
09.2013 - 09.2019
- Supervised work of cashiers, including training new team members and monitoring performance
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Researched out-of-stock items to find additional inventory in other store locations
- Trained junior employees how to meet operational and sales goals with proactive strategies
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Processed credit card payments and counted back change and currency with accuracy.
Education
Certificate III - Business
Major Training
Yatala02.2023
Certificate II - Business
Sarina Russo Schools Australia
Brisbane01.2011
Skills
- Customer Service
- Ability to learn new software and systems quickly
- Contributing to a positive work culture
- Conflict resolution
- Proficiency in Microsoft office
- Record keeping and filing
- Time management & Prioritization of tasks
- Flexibility in handling changing priorities
- Data entry in programs such as Axcelerate, VETtrak & CRM systems
- Ability to work effectively in a team environment
References
References will be made available upon request
Timeline
Training Coordinator
The Service Trades College I (PICAC)
04.2023 - Current
Reception/Client Experience
Major Training
11.2021 - 04.2023
Console Operator
7 Eleven Australia
05.2021 - 10.2021
Supervisor/Retail Assistant
DEV Retail Systems - Fair Dinkum Bargains
09.2013 - 09.2019
Certificate III - Business
Major Training
Certificate II - Business
Sarina Russo Schools Australia
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