Monica Yu
Kellyville,NSW
Summary
A highly skilled healthcare professional with over 15 years of experience in NSW Health, transitioning from frontline clinical care as a registered nurse to leadership roles in digital health innovation and project management. Expertise in managing large-scale digital health projects, including statewide implementations of electronic medical records (EMR), Single Digital Patient Record (SDPR), and Health Outcome & Patient Experience platforms (HOPE). Certified in EPIC and PRINCE2 methodologies, with a proven track record of stakeholder engagement, change management, and delivering measurable outcomes in complex healthcare environments. Passionate about leveraging digital solutions to improve patient outcomes and operational efficiency in healthcare systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Digital Health Analyst
Single Digital Patient Record Implementation Authority
05.2024 - Current
- Lead statewide working groups to design and configure EPIC eMR solutions tailored to clinical and operational needs
- Facilitate alignment across clinical, technical, and operational teams, ensuring workflows met current and future-state business requirements
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhance team collaboration by providing clear communication of complex findings through visualizations and reports.
- Provide plain-language translations of complex technical information for clinical stakeholders and senior decision-makers
- Contribute to lessons-learned reporting to drive continuous improvement for future implementations
- Improve internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Support end-to-end testing, configuration, and defect resolution to ensure successful project outcomes
Senior Business Analyst
Agency for Clinical Innovation
06.2018 - 05.2024
- Acted as Product Owner for the HOPE platform, overseeing its lifecycle from design to statewide implementation
- Collaborated with clinicians, managers, consumers, and primary healthcare providers to co-design user-centric digital solutions
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Elicited requirements and business needs and translated into functional & non-functional specifications using Agile business analysis methodologies and tools.
- Promoted a data-driven culture by championing the importance of accurate and timely reporting for informed decision-making at all levels of the organization.
- Led a statewide data migration project, ensuring a seamless transition from RedCap to the HOPE platform
- Managed a team of junior analysts to support program delivery and stakeholder engagement
- Served as a liaison between technical teams and end-users, translating complex concepts into easily understandable terms for all stakeholders involved in projects or initiatives.
- Delivered continuous improvement by integrating user feedback into iterative platform enhancements
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Increased efficiency in clinical operations by conducting thorough needs assessments and providing customized technology recommendations.
- Developed comprehensive documentation for system processes, enhancing knowledge transfer among team members.
- Conducted regular reviews of current systems to identify areas for optimization or potential risks that could impact performance or security.
EMR Application Specialist – SurgiNet
eHealth NSW
03.2016 - 06.2018
- Provided high-quality application support for Cerner eMR applications, including SurgiNet and Scheduling
- Managed change requests, system testing, and issue resolution in collaboration with technical and clinical teams
- Developed business and technical documentation to support training and system optimization efforts
Training Manager
Sydney Western Local Health District & Nepean Blue Mountains Local Health District
03.2015 - 03.2016
- Redesigned training programs for Cerner eMR applications, resulting in improved user adoption and satisfaction
- Developed comprehensive training materials and evaluation tools tailored to diverse learner needs
- Delivered training and support for clinicians and administrators during system rollouts and Go-Live events
- Managed new employee orientation training process for more than 200 employees each year.
Clinical Analyst, Clinical Support and Training
Sydney Local Health District
02.2012 - 03.2015
- Provided end-user training and support for Cerner eMR applications in clinical environments
- Participated in post-implementation reviews and process improvement initiatives to enhance user experience
- Assisted in developing technical specifications and testing new system functionalities
Registered Nurse, Haematology
Sydney Local Health District
12.2010 - 02.2012
- Provide the best nursing care to patients on the ward daily including personal care, medications, and chemotherapy
- Assess the patient’s ongoing process and evaluate treatment progress
- Adequate speaking and writing communication skills within a multidisciplinary team
- Teaching and orientating new graduate nursing staff
Registered Nurse, Operating Theatres
St George Hospital
03.2010 - 12.2010
- Provide accurate surgical care to patients who receive operation treatments, including gathering appropriate surgical instruments, and checking the sterilisation of the instruments
- Assess patients pre-operatively, intra-operatively, and post-operatively
- Provide a safe environment inside operating theaters after the patient is anesthetized
- Being in charge of the theatre to run the procedure list, and coordinate with the surgical team and anesthetic team
Education
Postgraduate - Psychology
University of Sydney
Sydney01.2013
Bachelor - Nursing
Australian Catholic University
North Sydney01.2008
Skills
- Project Leadership
- Digital Transformation
- Agile Methodology
- Requirements gathering
- Analytical thinking
- Time management
- Interoperability
- Stakeholder Engagement
- Change Management
- Real-Time Analytics
- Data-Driven Decision Making
Accomplishments
- Resolved product issues through consumer testing.
- Conducted workshops across the state with clinicians, primary care providers, general practitioners, and consumers for the development of the HOPE platform.
- Designed workflow solutions for collecting patient outcomes and experience measures electronically, resulting in improved consumer engagement, enhanced communications, and improved efficiency.
- Successfully implemented a pre and post go-live plan by introducing an Excel-based checklist for the implementation process.
- Led a team of business analysts to gather requirements, define scopes, manage implementation plans and risks, monitor project progress, facilitate communication with stakeholders, and adapt to changes throughout the project lifecycle.
- Earned the “Innovation” Award in 2022 for ACI Staff Award.
Professional Development
EPIC eMR System: Ambulatory & MyChart, 2024
Manage Business Effectively, AIM, 2022
PRINCE2 Primer Certification, 2017
Scrum Master Primer Certification, 2017
People Management Skills Program, HETI, 2023,
ITIL Foundation, eHealth Training Program, 2017,
Cerner eMR Applications Training, Cerner, 2017
Key Skills Highlights
- Successfully delivered multiple statewide digital health initiatives, transitioning projects from implementation to business-as-usual phases with continuous evaluation and optimization.
- Extensive experience in Agile and PRINCE2 project management methodologies, with expertise in backlog management, sprint planning, and iterative development.
- Adept at integrating digital health systems into complex healthcare workflows while ensuring seamless interoperability and operational continuity.
- Skilled in facilitating cross-functional collaboration with clinical, technical, and operational stakeholders across Local Health Districts (LHDs) and NSW health agencies & pillars. Strong ability to align differing viewpoints, build consensus, and drive system-wide adoption of innovative digital solutions.
- Expertise in translating complex clinical workflows and technical information into actionable insights for diverse audiences. Proficient in EPIC and Cerner EMR systems, ServiceNow, and Health Outcome & Patient Experience (HOPE) platforms.
- Experienced in managing large-scale data migrations and integrating real-time analytics into the decision-making process.
- Track record of leveraging data and user feedback to optimize digital health implementations and improve patient and clinician satisfaction.
Certification
- EPIC eMR System: Ambulatory & MyChart | 2024
- Manage Business Effectively | AIM | 2022
- PRINCE2 Primer Certification | 2017
- Scrum Master Primer Certification | 2017
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Senior Digital Health Analyst
Single Digital Patient Record Implementation Authority
05.2024 - Current
Senior Business Analyst
Agency for Clinical Innovation
06.2018 - 05.2024
EMR Application Specialist – SurgiNet
eHealth NSW
03.2016 - 06.2018
Training Manager
Sydney Western Local Health District & Nepean Blue Mountains Local Health District
03.2015 - 03.2016
Clinical Analyst, Clinical Support and Training
Sydney Local Health District
02.2012 - 03.2015
Registered Nurse, Haematology
Sydney Local Health District
12.2010 - 02.2012
Registered Nurse, Operating Theatres
St George Hospital
03.2010 - 12.2010
- EPIC eMR System: Ambulatory & MyChart | 2024
- Manage Business Effectively | AIM | 2022
- PRINCE2 Primer Certification | 2017
- Scrum Master Primer Certification | 2017
Postgraduate - Psychology
University of Sydney
Bachelor - Nursing
Australian Catholic University
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