Monica Bless Valencia
Marsden Park
Summary
Motivated and adaptable professional with over a year of experience as a Guest Service Agent at Meriton Suites and 4 months as a casual Medical Receptionist at Our Medical Home. Highly committed to providing excellent customer service and administrative support in both hospitality and healthcare settings. I am enthusiastic about learning NDIS and developing expertise in this area. Known for my strong work ethic, flexibility, and exceptional communication skills. Looking to leverage my administrative experience and eagerness to learn as an Allied Health Medical Receptionist.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Agent
Meriton Suites, Campbell Street
11.2023 - Current
- Delivered excellent customer service to hotel guests, ensuring a smooth check-in/check-out process and addressing inquiries efficiently.
- Managed guest reservations, special requests, and payment processing, handling card transactions.
- Collaborated closely with housekeeping and maintenance teams to ensure timely room availability and guest satisfaction.
- Answered incoming internal and external calls, responding to guest inquiries and directing calls as needed to appropriate departments.
- Addressed guest feedback and complaints in a professional manner, aiming to resolve issues and enhance customer experience.
- Adapted quickly to a fast-paced environment, demonstrating strong organizational and multitasking skills.
Medical Receptionist
Our Medical Home, Dee Why
10.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing using Best Practice Software.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Science - Hotel And Restaurant Management (Hospitality)
Bataan Peninsula State University
Capitol Dr, Balanga, Bataan 2100 Philippines04-2014
Skills
- Customer Service & Communication: Exceptional ability to engage with patients, guests, and team members, ensuring positive relationships and effective communication
- Administration & Multitasking: Highly organized and efficient, skilled in managing appointments, patient inquiries, and administrative tasks in fast-paced settings
- Willingness to Learn: Open to developing skills in NDIS and other allied health processes, demonstrating flexibility and a proactive approach to learning
- KPI Monitoring: Demonstrated ability to track and achieve KPIs related to clinic efficiency and customer satisfaction
- Problem Solving: Adept at resolving issues and handling challenges, ensuring smooth operations and patient satisfaction
- Reliability & Flexibility: Proven flexibility and reliability in adapting to changing schedules, working under pressure, and meeting organizational needs
- Reservation Management: Skilled in managing guest bookings, checking in and out, and maintaining accurate records
- Phone Etiquette: Proficient in answering and directing incoming calls, addressing guest/patient inquiries, and handling requests
- Attention to Detail: Ability to ensure accuracy in guest/patient information, payments, and special requests to meet their needs
- Payment Handling and Processing: Experience in handling payments, processing transactions, and issuing invoices for guests
Accomplishments
Employee of the Month for February 2024
Certification
Employee of the Month - February 2024
Employee of the Month - February 2024
I was honored to be selected as Employee of the Month for February 2024 at Meriton Suites. This recognition marks a significant milestone in my career, being my first full-time position since relocating to Australia. It reflects my dedication and hard work, and I truly value the appreciation and motivation it has provided. This achievement has further strengthened my commitment to delivering exceptional service and contributing to the success of both my team and Meriton Suites.
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Guest Service Agent
Meriton Suites, Campbell Street
11.2023 - Current
Medical Receptionist
Our Medical Home, Dee Why
10.2023 - 01.2024
Employee of the Month - February 2024
Bachelor of Science - Hotel And Restaurant Management (Hospitality)
Bataan Peninsula State University
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